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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #2 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Social Media Strategy Advisor for our San Antonio, TX facility.

PURPOSE OF JOB

Designs and leads implementation of major initiatives impacting productivity and effectiveness of major programs across the enterprise, including workforce, finance, technology, and integrated business operations. Develops strategy and action plans for key programs with enterprise-wide impact.  This position is reserved for employees with significant professional experience, broad leadership skills and ability, a high level of subject matter expertise in their field, and market pay justification for placement into this level.

JOB DUTIES

Develops strategy and leads implementation impacting major business functions and CoSA operations.  Leads cross-functional teams of senior managers and professionals in support of strategic initiatives.  Manages team outcomes by developing key metrics and tracking progress and effectiveness.

• Oversees and approves requirements gathering and integrates project and initiative deliverables between staff agencies and enterprise programs. Recommends courses of action and workflow impacting all groups supporting initiatives managed.
• Leads peer reviews of work products to ensure enterprise alignment and effectiveness of outcomes.  Manages disagreements and negotiates solutions to complex issues with stakeholders across the enterprise, including senior leadership.
• Provides proactive solutions to senior management in area of expertise and coaches experienced staff members on theory and application of complex concepts.  Recommends changes to policies and procedures to support. Maintains awareness of industry trends and recommends appropriate application of CoSA operations resources.
• Coordinates research supporting resolution of significant cross-functional issues and recommends creative solutions to challenges affecting the workforce across the enterprise.

Minimum Requirements

• Bachelor's degree or equivalent professional experience
• 8 years of progressive experience and expert knowledge in marketing, public relations or communications.
• 3+ years experience leading cross-functional teams and 2+ years developing/executing/measuring social media strategics. 
• Well versed in use of Microsoft Office products and other software to be used to develop analyses, charts, learning modules and/or supporting documentation.

Preferred

• Demonstrated knowledge of social media tools (i.e. Facebook insights and Radian6).
• Experience presenting/communicating to senior executives as well as ability to gain buy in.
• Experience executing social media programs for Fortune 500+ companies.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity/Affirmative Action Employer.