The nonprofit Rebuilding Exchange is seeking a new Retail Assistant Store Manager for our Chicago location. If you have a passion for sales, team coaching, and home diy and renovation projects, we would love to have you join our staff.
Rebuilding Exchange sells donated home materials like lumber, doors, and kitchen cabinets, plus unique and hard to find items like vintage home decor and furniture. People shop with us to feel inspired for their next home project while helping to divert materials from landfills. We are looking for an experienced Retail Assistant Store Manager who is excited to help our customers learn more about deconstruction and creative reuse of home materials
Rebuilding Exchange has stores in Evanston and Chicago, and invests in our communities by reusing building materials, reducing construction waste, and supporting workforce development. We offer engaging classes and events for the community that teach home repair, creative reuse, and woodworking skills.
The Chicago Retail Assistant Store Manager supports the team development and financial performance of the store. This role collaborates with the Store Manager and Workforce Training staff to develop, manage, and execute team training, pricing and sales strategies, product procurement/inventory, merchandising and display needed for the store operations.
The Retail Assistant Store Manager supports the supervision and coaching of the retail staff, as well as working closely with our building trades workforce training program. The ideal candidate has strong leadership, teamwork, and communications skills along with experience in both operations and retail management.
This is a full-time, 40 hour a week salaried position, with weekend availability required. The Retail Assistant Store Manager reports to the Retail Store Manager.
Primary Responsibilities:
Operations & Facilities
- Assume the role of Manager on Duty during specified shifts, overseeing daily operations, resolving customer and staff issues, and ensuring a safe and efficient store environment.
- Model best practice behavior in moving materials, customer service, sales, and work ethic.
- Support the Store Manager in growing a profitable, efficient, organized, and clean reuse retail store.
- Assist in supervising daily retail operations, including problem-solving with customers and staff.
- Contribute to the development of policies and procedures to increase sales, improve operations, and organize inventory.
- Ensure cleanliness and maintenance of the interior and exterior of the retail store.
- Ensure a safe workplace by following health and safety procedures and promoting a culture of safety among staff.
Inventory Management & Merchandising
- Collaborate with inventory associate staff to ensure accurate inventory counts and stock replenishment.
- Monitor inventory levels, ensure the store has sufficient stock of sellable goods, and communicate the store’s changing needs to the Store Manager.
- Assist the Store Manager in developing and implementing inventory control processes to minimize loss and maximize efficiency.
- Collaborate with the marketing team to leverage sales outlets and opportunities for material inventory.
- Take the lead in merchandising and staging incoming materials to maintain a visually appealing presentation.
- Assist in processing, pricing, and moving donations to the sales floor in a timely manner.
Sales & Customer Service
- Assist in completing sales transactions, and tracking and sharing regular sales goals and progress with staff and trainees.
- Maintain relationships with individuals, contractors, and developers that are key donation contributors.
Organizational Leadership
- Provide leadership to strengthen and grow the Rebuilding Exchange team.
- Support the Store Manager and Workforce Training staff in training and coaching trainees in retail operations and sales.
- Contribute to staff meetings, attend all store staff meetings and retreats, and participate in ongoing safety updates.
- Support the Store Manager in training, coaching, and motivating store sales & inventory staff.
- Perform other duties as assigned.
Job Skills and Qualifications:
- Minimum 3 years experience in retail sales, operations, and customer service
- Minimum 1 year experience in a manager or supervisor role
- Experience with and knowledge of diy home projects, home renovation, or construction
- Skills in training, coaching, and teaching others on the job
- Excellent communication skills and ability to effectively build relationships across all levels of the organization and customer base
- Detail oriented, organized and responsive
- Proficient in use of commonly used office software and point of sale systems
- Must be able to safely and repeatedly lift 50 pounds throughout the day, and spend the majority of the workday on your feet on the sales floor
- Interest in our nonprofit mission and being a part of a fun and collaborative team
Job Type: Full-time
Pay: $38,000.00 - $41,600.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
Shift:
Weekly day range:
Application Question(s):
- Share coaching strategies you use to improve your team's communication and customer service skills.
- Describe the qualities that are important to you for a great retail team.
- Describe your knowledge and experience with diy, home decor, or home renovation projects.
Experience:
- Customer service: 3 years (Required)
- staff supervision: 1 year (Required)
Ability to Relocate:
- Chicago, IL 60614: Relocate before starting work (Required)
Work Location: In person