.WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
JOB RESPONSIBILITIES:
DIRECT VENDORS- BRANSON
Mini-Vacation Tours/Day Drive/Local Promotions
- Work closely with marketing managers at other Spinnaker properties to generate mini-vacation and dated tours from outside telemarketing, direct mail, local promotions, and web-based tour companies.
- Establish solid relationships with outside vendors.
- Monitor tour volume, tour costs, show rates, VPG and constantly search for methods to improve the same.
- Provide weekly tour and show rate results to vendors.
SPECIAL EVENTS- BRANSON
- Manage all marketing representatives responsible for generating tours
- Work closely with Sr. Marketing Manager to acquire new locations, hire new employees and improve the program.
- Work closely with the main-line sales manager to plan and implement new strategies and operating procedures.
- Monitor tour volume, tour costs, show rates, VPG and constantly search for methods to improve the same.
ROADSHOWS-ALL SPINNAKER LOCATIONS
- Manage Road Show Marketing employees that are booking tours
- Find location of events based on lead counts and desirable areas for sales
- Find hotels or locations for road shows and book events
- Manage marketers meeting desired tour targets and goals
- Track stats and costs on all aspects of events
LEAD GENERATION-ALL SPINNAKER LOCATIONS
- Work closely with local marketing manager at each sales site to increase local lead generation.
- Work closely with regional tradeshow manager to produce budgeted lead generation quotas.
- Create new procedures and promotions for lead generation.
- Maintain consistent lead generation programs for all locations
CUSTOMER SERVICE DEPARTMENT-BRANSON
o Manage customer service employees responsible for all daily incoming phone calls, customer service issues, etc
o Manage the inflow of calls and ensure that are customer service satisfaction levels are maintain at a high level for all 3 Branson resorts
MANAGE SALES CENTER SUPPORT STAFF-BRANSON
o Manage Support Staff employees, including Shuttle driver, Child Care Attendant, and Refreshment Staff.
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
§ Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments
§ Ability to develop and implement marketing procedures and protocols
§ Ability to communicate effectively, both orally and in writing
§ Ability to effectively deal with people and situations
§ Knowledge of marketing practices and conventions
§ Ability to analyze and solve problems
§ Knowledge of marketing media and funding sources
§ Ability to foster a cooperative work environment
§ Employee development and performance management skills
§ General knowledge of vacation ownership concepts
§ Knowledge of available gift options (certificates, restaurant vouchers, etc.)
§ Ability to work in an outdoor environment
§ Computer skills to include Microsoft Office
OPTIONAL SKILLS A PLUS
Knowledge of Spinnaker Resorts and or the timeshare industry
Job Type: Full-time
Pay: Up to $150,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Branson, MO: Relocate before starting work (Required)
Work Location: In person