About The Role:
The Deposit Servicing Dispute Specialist focuses on new and ongoing strategic initiatives to support the success of the Phoenix Service Center as a whole. This role is responsible for the processing of Debit Card and ACH disputes and ensuring compliance with Federal regulations (Reg E) internal compliance guidance, and business SLAs. The ideal candidate brings a positive mindset to our team environment and embodies the core values of the company (Help, Improve, Fast, Own It).
What You'll Do:
- Ensure the accuracy and timeliness of the processing of debit disputes received through Phone, Email, or Chat
- Complete daily reconciliations to ensure all disputes received have been entered into the appropriate system.
- Ensure disputes are being handled as required by regulation, follow up with the disputes decisioning team if deadlines are approaching.
- Respond to customer inquiries related to debit disputes while the customer is on the phone or in a chat, otherwise respond via email by the end of that business day.
- Prepare reporting on debit disputes. Establish new reports as needed as well as Ad-hoc requests.
- Proactive in identifying areas of opportunity within operational processes and offers ideas and suggestions for improvement
- Assist with other duties, as required
What We Look For:
- Knowledge of Debit Card and ACH dispute processing and related regulations (Reg E, NACHA) preferred.
- Excellent time management and work prioritization skills
- Attention to detail
- Ability to thrive in a fast-paced and changing environment with ease and with minimal supervision
- Bring a flexible mindset and positive attitude– as a start up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high quality work output
- Strong verbal and written communication skills
- Proven track record of meeting and exceeding production and quality expectations
What We Offer You:
- Great open office space
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
- New Hire Training Program
- Wellness Incentive Program
- Kitchen fully stocked with snacks and beverages
Job Type: Full-time
Pay: $21.50 per hour
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- Phoenix, AZ 85004: Relocate before starting work (Required)
Work Location: In person