Senior Helpers is the premier provider of in-home senior care. We offer tailored home care services ranging from companion care for seniors who need daily assistance to in-depth specialized care for those with Alzheimer’s, Dementia, Parkinson’s and other chronic diseases.
Senior Helpers is looking for a STRONG and DEDICATED scheduler who can handle working for a fast pace home health agency. The candidate must be able to work under pressure and be able to complete all scheduling matters. Also, the candidate must have EXCELLENT Customer Service and communications skills with employees and clients.
Primary Responsibilities (including, but not limited to):
· Under direct supervision of the owner and with input from the HR Manager or Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
· Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
· Track and record in home care software all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the HRM on a regular basis as determined by the HRM
· Accept on-call duty averaging two weeks per month and as directed by the HR Manager
· Communicate with the HRM to Hire for the Void on a regular basis
· May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in home care software. Collects new documents as directed, notifies HRM when new documents cannot be obtained
· Audits timecards on a regular basis to ensure hours match scheduled hours
Qualifications
· Minimum of one year in a staffing/recruiting position
· Professional experience in the field of customer service
· Knowledge of general healthcare staffing requirements
· Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
· Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
· Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person