* PTO * MEDICAL * DENTAL * 401K *25K LIFE INSURANCE* VENDOR PERKS from VIZIENT*
We are a thriving Outpatient Pain Management Practice who seeks qualified, dynamic Healthcare Professionals like you! No weekends, 9 Major Holidays off, no overnights and you'll never be On-Call!
Job Summary
To participate in patient care ensuring that all incoming and outgoing referrals assigned are done in an efficient and professional manner.
Essential Duties and Responsibilities
- Execute a clearly defined workflow to on-board and schedule new patients.
- Ability to handle 75+ inbound telephone calls a day with a patient friendly voice.
- Communicate with referring offices and our physicians to schedule new patient appointments, verify benefits.
- Advise patients to call and schedule appointment, follow up on referrals to make sure appointment is made, obtain medical records, scan records into patient’s chart and attach referral.
- Forward ALL Worker’s Comp referrals to the Worker’s Comp Referral Coordinator.
- Send, and follow up on all imaging referrals making sure the patient has had imaging before their next scheduled appointment.
- Send denied referrals to the surgical scheduler.
- Receive, review and process all new patient referrals.
- Obtain any missing documents, follow referral guidelines, save referral, imaging and notes to the patient’s chart, verify patient’s insurance, create incoming referral, call patient to schedule appointment, and send registration packet.
- Ability to quickly and efficiently schedule imaging appointments with outside clinics.
- Other duties as assigned
Education/Experience/Skills/Certifications
High school diploma or GED required. At least 2 years’ experience in a medical office preferred. Ability to operate independently in a self-directed manner. Strong customer service skills. Good command of the English language, both verbal and written. Ability to work well with physicians, employees, patients and others. Ability to work independently with detail and accuracy. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Possible exposure to infectious/contagious disease, hazardous chemicals and materials, needle sticks, blood and body fluids.
I have received the job description of Referral Coordinator and understand that the information above is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position.
Employee Date