Assistant Account Manager
The Assistant Account Manager position is all about building a relationship with each of your clients and taking care of their needs. “No problem” and “I’ll get right on it” are staples of your vocabulary. It is your responsibility to then find a way to make it happen with the tools and support of the Surrounds team. Your success depends on the development, scheduling, and communication with the landscapers you are set up to lead and manage.
Primary Responsibility
The Assistant Account Manager position is all about supporting your direct report, the Account Manager. In this role you will be their eyes and ears gathering information needed for proposals, monitoring quality control, and overall customer service.
Job Expectations
· Manage and develop a relationship with each of your assigned clients in your portfolio to create “Raving Fan” clients of Surrounds.
· Lead, manage, and train the crew leaders to effectively manage their crew, hold to budget, and perform Surrounds quality work.
· Treat your team members, clients, subcontractors, vendors, and neighbors with respect.
· Continue to advance your knowledge and growth of the landscape industry by attending seminars, gaining certifications, taking classes, and reading related articles and books.
Key Performance Indicators
· Customer retention at or above budgeted goal.
· Upsells and Seasonal Display goals met.
· Nonbillable time below budgeted goal for crews.
We provide:
Great growth opportunity
Excellent Compensation Plan and Benefits
Friendly, supportive work environment
Job Type: Full-time
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Supplemental pay types:
Experience:
- Landscape Maintenance: 3 years (Preferred)
Work Location: In person