JOB SUMMARY:
Distribute work to Technicians based on technician’s skills, the urgency of a problem, aging of the problem, geography/distance of the customer, nature of the work, and other cost factors (e.g. gas, mileage, and parts). Owns calls received from beginning to end. Follows company policies, procedures, and practices related to dispatch.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prioritize calls (incoming and backlog).
- Assign and dispatch technicians.
- Work with Service Managers to address open calls.
- Respond to inquiries.
- Create and distribute required reporting.
- Enter Work orders to the billing system
- Collect from the job if applicable
- Maintain proactive communication with customers regarding missed SLAs.
- On a daily basis, review all incomplete calls.
- Maintain entry and verify nightly “on-call” crew.
- Work with Service Managers to ensure preventative maintenance is completed on schedule.
- Understand the geography of the market and understand the technicians.
ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:
- Strong computer (Excel/Outlook) skills.
- Ability to handle multiple tasks concurrently.
- Stay calm under pressure.
- Able to actively listen and demonstrate empathy.
- Highly organized and strong attention to detail.
- Excellent verbal and written communication skills.
- Strong sense of urgency.
- “Can do” attitude and demonstrated commitment to getting the job done.
WORKING CONDITIONS:
· It is a full-time position working from the company office in Norcross GA. Opportunity for growth based on employee performance and accuracy on tasks.
· $20-23 hourly. 4 days 12 hours shift. 48 Hours per week.
· Benefits company offers to employees after a trial period:
-Health Insurance (Medical, Dental, and Vision)
-401 K Matching Plan
-Aflac (Life Insurance, Disability Insurance)
-Paid Time off (40 hours PTO first year with company and 80 off PTO second year with company)
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 48 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Every weekend
- Night shift
- Overtime
Education:
Experience:
- Dispatching: 5 years (Preferred)
- Customer Service: 6 years (Preferred)
- Logistics or dispatch: 6 years (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Peachtree Corners, GA 30092 (Required)
Ability to Relocate:
- Peachtree Corners, GA 30092: Relocate before starting work (Required)
Work Location: In person