**Overview:** We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service. **Responsibilities:** - Communicate effectively with customers in both English and Spanish - Provide outstanding customer service via phone, email, and chat - Analyze customer needs and recommend products or services - Upsell products to increase sales revenue - Conduct outbound calling campaigns to engage with customers - Maintain a high level of professionalism and phone etiquette **Requirements:** - Fluent in both English and Spanish - Prior experience in customer service or sales is a plus - Strong communication skills with the ability to articulate information clearly - Ability to analyze customer inquiries and provide appropriate solutions - Proficient in upselling techniques to drive sales - Comfortable with outbound calling to engage with customers Joining our team as a Bilingual Customer Service Associate offers the opportunity to utilize your language skills while providing exceptional service to our diverse customer base.
Job Type: Full-time
Pay: $48,000.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Kissimmee, FL 34743: Relocate before starting work (Required)
Work Location: In person