We are looking for a responsible Dispatch Cordinator/Customer Service Rep to perform a variety of administrative and clerical tasks in our busy Lyons office. The ideal candidate should have excellent customer service skills and strong organizational skills with the ability to multi-task. If you have previous experience as an office assistant and familiarity within our industry, we’d like to meet you.
Responsibilities
- Answer and direct phone calls
- Create estimates, invoices and process payments
- Schedule and dispatching technicians
- Prepare repair records for authorizations
- Review work orders and record details of services performed
- Write and distribute emails, correspondences, and forms
- Perform other duties as required
Experience
- Office Experience in the Plumbing Industry a Plus
- Dispatching Experience Required
- Data Entry
- Knowledge of Microsoft Office
- QuickBooks experience a plus
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- High School diploma or GED required.
- Bilingual a Plus
- Reliable transportation
Work Remotely
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- QuickBooks: 1 year (Preferred)
- Dispatching: 2 years (Required)
Work Location: In person