Job Title: Receptionist/Cashier
Department: City Hall/Police Department
Location: St. John City Hall
Position Overview: The Front Counter Clerk will serve as the initial point of contact for residents and visitors to City Hall and the Police Department. This position plays a crucial role in providing exceptional customer service and administrative support to ensure efficient operations and positive community relations. The successful candidate will possess strong interpersonal skills, attention to detail, and the ability to handle inquiries and requests from diverse individuals in a courteous and professional manner.
Key Responsibilities:
- Customer Service: Greet residents and visitors in person and by phone, providing assistance, information, and direction as needed.
- Inquiry Handling: Respond to inquiries and requests from the public regarding city services, policies, procedures, and ordinances. Direct inquiries to the appropriate department or staff member when necessary.
- Forms and Applications: Assist residents in completing various forms, applications, and permits related to city services, licenses, and registrations.
- Payments and Fees: Process payments for permits, and other city-related fees. Reconcile payments and maintain accurate records.
- Records Management: Maintain and update records, files, and databases related to resident inquiries, complaints, and service requests.
- Public Safety Support: Assist the Police Department with tasks such as accepting reports, providing information on police services, and directing visitors to appropriate resources.
- Community Engagement: Participate in community events and outreach activities to promote city services and enhance community relations.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service or office administration is desirable.
- Previous experience (1+ year) in a customer service or administrative role, preferably in a government agency or public service setting.
- Strong interpersonal skills with the ability to communicate effectively and professionally with individuals from diverse backgrounds.
- Proficiency in basic computer applications, including Microsoft Office Suite and data entry software.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to handle sensitive and confidential information with discretion and integrity.
- Knowledge of municipal government functions, policies, and procedures is advantageous.
- Bilingual proficiency in languages commonly spoken in the community may be preferred.
Application Process: Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience to dcampbell@cityofstjohn.org. Applications will be accepted until position is filled. The City of St. John is an equal opportunity employer committed to diversity and inclusion in the workplace. This job requires the employee to be on-site and is not a “work from home” position.
Job Type: Full-time
Pay: From $40,560.00 per year
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Saint Louis, MO 63114 (Required)
Ability to Relocate:
- Saint Louis, MO 63114: Relocate before starting work (Required)
Work Location: In person