CALL CENTER TECH SUPPORT - THIS POSITION IS ONSITE - NOT REMOTE
Location: Langley, WA
Summary: Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our diverse services. This role involves diagnosing and resolving technical issues, handling alarm calls, and assisting with directory inquiries. If you are a team player with strong communication skills and a passion for technology, we want you on our team. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our supportive work environment. ONSITE - NOT REMOTE
Key Responsibilities:
· Provide prompt, courteous, and professional technical support for Whidbey Telecom services.
· Diagnose and resolve technical issues related to internet, Wi-Fi, email, and web hosting services.
· Promptly respond to customer callbacks following alarm callouts, adhering to strict authentication protocols.
· Dispatch residential and business alarm calls and provide basic alarm system troubleshooting.
· Monitor and respond to alerts for our systems and those of our contracts
· Escalate unresolved issues to the next level of support promptly.
· Ensure proper documentation of all interactions handled.
· Assist telephone customers with directory assistance calls.
· Collaborate effectively with co-workers to provide fast and effective problem resolution.
· Perform other duties as assigned.
Minimum Requirements:
· Excellent verbal communication skills.
· Firm working knowledge of the latest operating systems, internet browsers and email clients.
· Computer hardware, modem, and LAN knowledge a plus.
· Team player with strong customer service skills.
· Ability to multi-task and adapt to changing environments and priorities.
· Ability to work a flexible schedule on-site, including overnight shifts.
· Successful completion of pre-employment and ongoing drug screens is required.
· Background check required.
· Must be eligible to work in the USA.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary range -
Tech Trainee - $22.50 - $40.25 per hour
Tech Support I - $22.50 - $40.25 per hour
Tech Support II- $22.50- $40.25 per hour
Salary ranges are based on available market data for the business sector and geographic location.
Benefits:
Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs based on eligibility. They include:
Health, Dental, Vision, and Life Insurance
Paid Time Off
Paid holidays
Employee assistance program
401 (k) -Company matching
WT Employee service discount ( if eligible )
Other Compensation
Job Type: Full-time
Pay: $22.50 - $40.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person