Job Objective:
Under the supervision of the Patient Access Supervisor, or designee, performs cashiering duties which include the preparation of the daily deposit, collecting patient payments and issuing receipts, and providing general customer service assistance with patient account inquiries.
Primary Duties and Responsibiliities:
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Cashiering
- Reconciles daily patient payments received in Admitting, Patient Access, Emergency Department, and Out Patient Registration with transaction report
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Counts, bundles, bags, and labels patient payments according to the Accounting Department deposit process
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Logs all non-patient receipts from all1 other hospital departments
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Receives patient payments and provides receipts
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Provides basic assistance with patient account inquiries
- Itemized Billingi Requests
- Prints itemized bills for attorneys' office request for patient statements
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Maintains log of copy service drop off/and pick up of requests and billing statements pursuant to a subpoena
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Documents and scans billing requests to each account
Non-Essential Duties:
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Assist with insurance verification as need
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Assist with the operations of the Registration Compliance Auditor as needed
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Assist with other duties as assigned, within skill sets and abilities
Knowledge, Skills and Abilities:
Knowledge
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Working knowledge of Microsoft Office applications
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Knowledge of basic arithmetic
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Knowledge of different types of insurance
Skills
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Use of basic personal computer
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Use of a calculator
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Use of operation of scanners, copiers, and fax machines
Abilities
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Ability to reconcile daily cash receipts with deposit slips
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Ability to perform the highest level of customer service
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Ability to handle stress
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Ability to manage a heavy caseload in an organized and efficient manner
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Ability to maintain a working relationship with other departments within the organization
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Ability to document account information at time of account handling
Accountability Action Oriented Customer Focused Compassion
Effective Communication Teamwork
Ethics & Values Integrity & Trust
High School graduate or equivalent
- Minimum 1-year previous experience working within an office environment doing clerical functions
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Minimum 1-year cashiering experience within an office environment, healthcare preferred
None
Ability to adhere with AVH Leaves of Absence Policy Ability to adhere with AVH Paid Time Off (PTO) Policy
Ability to adhere with AVH Recording of Hours Worked Policy Ability to adhere to the department dress code
Ability to organize work and establish priorities
Ability to expand on own initiative in performance of duties Skill and ability to follow the telephone etiquette/standards Conforms to AVH Standards of Excellence
Ability to function effectively under pressure and meet time parameters
Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
Ability to maintain the confidentiality of patient, hospital and department information Ability to adhere to safety rules and regulations
Safely and effectively uses all equipment necessary to carry out duties
Ability to interpret and function under hospital and department policies and procedures
Conforms with required and appropriate JCAHO requirements
Conforms with and supports hospital quality assurance and improvement guidelines Ability to participate effectively in department and hospital staff education
Display a willingness to work as a team player
Ability to give and support the highest level of patient/customer satisfaction at all times
Supports and adheres to the values and mission statement established by the AVH Board of Directors Abiility to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible corporate compliance issue.
Phvsical Reauirements and Working Conditions:
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Primarily works in a climate-controlled area
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Sitting 80% of time on duty
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Tolerate repetitive arm and hand movements
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Limited lifting up to 10 lbs, with frequent bending and
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
High School graduate or equivalent
- Minimum 1-year previous experience working within an office environment doing clerical functions
-
Minimum 1-year cashiering experience within an office environment, healthcare preferred
None