About us:
From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.
We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.
Our Vision: Building Community to Better Our World
Our Mission: Unleash Joy through Genuine Hospitality
Our Core Values:
Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.
People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.
Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.
Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.
Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy.
We are seeking a dedicated Program Manager to oversee our Home Delivered Meals Program. As the Program Manager, you will play a pivotal role in ensuring the efficient and effective delivery of meals to homebound seniors in compliance with organizational policies and regulatory requirements.
Responsibilities:
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Leads the Home Delivered Meals (HDM) Program team, overseeing all aspects of meal service for homebound seniors.
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Ensuring compliance with GP policies and regulations from DFTA, DMV, and DOH.
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Oversee all aspects of HDM coordination, including efficient and timely review of referrals of clients, efficient meal management, and addressing client concerns.
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Directly supervises and oversees a team of Coordinators and Delivery personnel in all aspects of HDM Coordination activities.
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Address client concerns, coordinate with Case Management agencies, and respond to client complaints.
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Coordinate with the Fleet Manager in the field to handle emergencies or issues as they arise.
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Coordinate with Case Management staff regarding daily delivery and coordination of client services.
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Ensure that coordinators are maintaining logs, analyzing the logs, reporting findings back to the team, and recommending process improvement solutions to mitigate future issues.
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Oversees fiscal management, including invoice accuracy, client contributions, and meal order discrepancies.
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Audits and manages databases to ensure accurate data collection from route sheets and other sources.
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Provides leadership and direct supervision to coordinators and delivery personnel, ensuring high performance and adherence to GP’s guidelines; identifies and implements staff training and development needs.
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Collaborates with the fleet management and delivery teams to optimize routes, solve problems in the field, and ensure vehicle cleanliness and meal handling compliance, including the use of meal-tracking mobile apps.
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Analyzes client meal preferences and feedback to enhance service delivery; ensures specialty meals like Halal and Kosher are accurately provided, and client choice menus are effectively managed.
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Ensuring the Coordination team provides excellent customer service, maintains accurate client records, and addresses daily issues in the field with drivers and deliverers.
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Conducts regular team meetings to review progress and implements strategies and oversees the training of delivery staff per compliance guidelines.
Qualifications:
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Proven experience in program management, preferably in a social services or community outreach setting.
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Strong leadership skills with the ability to effectively manage and motivate a team.
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Excellent organizational and multitasking abilities, with a keen eye for detail.
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Knowledge of relevant regulations and compliance standards, such as those from DFTA, DMV, and DOH.
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Exceptional communication and interpersonal skills, with the ability to interact professionally with clients, staff, and external stakeholders.
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Preferred experience includes working in a customer-oriented environment with older adults, while a background in social work is highly valued.
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Spanish and / or African French speaking a plus.
This is a contracted position funded by the government, guaranteed for a minimum of three years.
Location: 2417 3rd Avenue Bronx, NY 10451
Salary: $100,000/year
Job Type: Full-time
Benefits: PTO, Medical, Dental, and Vision insurance, Transit, and FSA (Flexible Spending Account)
Must be able to provide valid documentation that you are legally eligible to work in the United States.
Great Performances is an equal opportunity employer. At Great Performances, we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.