Northern Oaks Bird & Animal Hospital has an immediate need for an experienced Client Care Specialist (CCS)/ Veterinary Receptionist. A Northern Oaks CCS is the first person that a client will meet upon entering our facility and should be courteous and helpful at all times. The ideal candidate would be a positive person who can professionally treat any situation with a smile on their face. **
Must have recent experience in veterinary reception or medical office that includes answering multi phone lines and basic knowledge of Microsoft Office. Familiarity with office equipment. Northern Oaks Bird & Animal Hospital is a drug free work place and tobacco free campus.
Responsibilities include:
- Answer phones and greet clients and patients
- Accurately enter client information, collect payments, and print receipts
- Maintain an individual cash box which is to be balanced at the end of each shift
- Facilitate client medication refill requests
- Fax and scan records to referring veterinarians as requested
- Use the computer and veterinary software program to accurately create accounts, post payments, etc.
- Consistently provide exceptional customer service in a positive manner
- Displays legible handwriting and records digital information free of spelling, grammatical and calculation errors. Uses a professional written and verbal tone in communication.
- Owns, troubleshoots, handles and follows up on problems as they present. Seeks assistance with solving problems as necessary while taking responsibility for facilitating the outcome.
- Understands the meaning of each medical specialty and matches clinical staff with each specialty.
- Uses hospital operation software to look up and document client and patient history.
- Confirms and accurately enters new client information, patient information and primary care veterinarian information.
- Generates hospital forms and reports from hospital operation software.
- Demonstrates competence with telephone system features, including hold, transfer, voicemail, overhead paging and modes.
- Routes primary care veterinarian referral calls to the appropriate clinician or team member.
- Routes client complaint calls to a manager if unable to resolve quickly.
- Routes media calls and inquiries immediately to the Practice Manager
- Routes medical record requests to the facility requesting records.
- Sets and disarms security system. Interfaces with security monitoring service during alarms.
Avimark experience is preferred but not required. Please bring a cover letter, your resume, and 3 references to 13395 Wetmore Rd. You will not be considered if you do not bring it in person to our location. Thank you.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Work setting:
Ability to Relocate:
- San Antonio, TX 78247: Relocate before starting work (Required)
Work Location: In person