Daly Seven is an award-winning, family owned and operated hotel management company delivering dependable travel accommodations for our guests.
Hampton Inn / Home2 Suites Durham is looking for a Breakfast Host/Hostess. Top applicants have excellent customer service skills, as well as a friendly and positive attitude!
The Host/Hostess is responsible for maintaining a clean and inviting complimentary breakfast atmosphere for our hotel guests. The Host/Hostess must take personal ownership for preparing and serving the complimentary breakfast. The Host/Hostess must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel.
The Role:
- Arrive to work on time and give advance notice when absence is anticipated.
- Wear proper uniform and always wear name tag.
- Treat guests with respect. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Convey interest and concern for guests needs.
- Respond promptly to employee or guest inquiries or complaints. Demonstrate a commitment to serving the guest. Make sure all is reported to Manager.
- Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact or a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs.
- Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards.
- Write down maintenance or security problems to ensure they are not overlooked.
- Prepare all food and beverages. Take inventory of food, beverage and supplies. Inform management of your supply needs. Keep all food, beverage, and supplies stocked and fresh and be able to operate the service equipment.
- Help other employees when needed. Continue and maintain a working relationship with other employees.
- Refer guest requests or concerns to appropriate department. Report pertinent information to the next shift orally and in log books. Respond to guest issues received by other employees.
- Report any potential hazards to the management and investigate in the absence of the Manager any alleged injuries which occur on the premises. An Incident Report (for guests) or Accident Report (for employee) should be completed.
- Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
- Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel.
- Pour coffee and juice when refills are needed.
- Provide accurate information and directions to guests.
- Host/hostess must be able to lift 30 pounds, bend stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
Perform all duties assigned by manager. The Host/Hostess may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.
Employees are to follow all company policies and procedures as stated as well as any new policy implemented in the future.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Durham, NC 27705: Relocate before starting work (Required)
Work Location: In person