This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined based on education and experience at the time offer.
NATURE OF WORK
Under close supervision, performs routine administrative and service support work involving extensive in-person and phone contact with users of multiple departments housed in the Development Services building, may perform specialized functions within a work unit; this position has department specific responsibility.
(Illustrative Only) Answers incoming calls; determines and undertakes routing to proper party; takes and delivers messages; greets visitors and others having business with the departments, division, or work unit; assists visitors, and persons responding to inquiries; directs to proper party; provides forms; accepts, opens, distributes and routes mail; creates, updates and/or routes files; files materials alphabetically, numerically, chronologically and by other predetermined categories; reviews files, documents, and other printed materials for completeness and accuracy; performs routine office support and permitting support tasks; provides information in response to inquiries; refers technical inquiries to appropriate work unit member; operates standard and specialized office equipment used in work unit; performs arithmetic calculations and simple bookkeeping duties; performs application input, scanning of documents and initialization of electronic and paper records; assists applicants with application submittals; and time permitting, provides permitting support to permit services section; regular and reliable attendance is required; performs other duties as assigned.
Knowledge of: County policies and procedures; applicable Arizona statutes, rules, administrative orders, policies and procedures; modern phone and call routing systems; land development, zoning, building construction, environmental and permitting terminology and processes.
Ability to: Operate general office equipment; follow written and verbal instructions; effectively respond to phone calls, emails and complaints in a timely manner; communicate effectively verbally and in writing; establishing and maintaining a positive customer experience through active listening, conversation, providing options, and using conflict resolution; connect customers with the correct department, division, employee or resource to address their request; effectively establish and maintain good working relations with coworkers, department and other county employees, customers, applicants and the general public; record visits, phone calls and other contacts; sit, stand, bend and lift up to 25 pounds; perform the essential functions of the job specifications with or without a reasonable accommodation.
Working Environment:
The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing and/or pulling; some stooping, kneeling, crouching and/or crawling; and significant fine finger dexterity; generally the job requires 60% sitting, 20% walking and 20% standing; working at a computer monitor for extended periods required; the job is performed under minimal temperature variations and in a generally hazard free environment.
EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE