We are a small concierge medical practice that specializes in primary care for adolescent to geriatric patients. We offer medical care both in the office and the patients' homes. We provide personalized high-quality care to our patients and require excellent service by our employees.
We are seeking a hardworking, responsible, pleasant, and thoughtful individual to join our team.
In this role you will:
- Have experience working in customer service, administration, and patient-facing roles
- Strong critical thinking, comprehension, communication and listening, and writing skills
- Interact with a wide variety of personalities in a professional manner including interactions with other clinical offices, hospitals, and families
- Able to understand the patient’s needs, both the spoken and unspoken ones
- Bring a sense of urgency and thrive in an environment with a workload that ebbs and flows
- Respond appropriately using professional problem-solving skills to a wide range of patient inquiries
- Be a self-starter; able to coordinate resources and responsibilities independently
- Enjoy working independently and as part of the team
- Proactive thinker and problem-solver with an entrepreneurial spirit contributing towards growth in this position and the success of the practice
- Quickly learn the nontraditional approach to patient needs that is the basis of concierge medicine and incorporate those principles when scheduling patients or other patient communication
- Possess an ability and desire to grow as the needs of the position evolve
- Must have knowledge of proper grammar, spelling, and medical terminology
- Attendance and reliability are a critical component of this position, we do not have a large staff, and we rely on a strong attendance record.
- Ability to comfortably use Word and Excel
- Must be able to navigate an EMR. Familiarity with EPIC is a plus
Your Primary tasks are:
Patient Facing Activities:
- Answering the phone, triaging messages, and patient scheduling
- Appointment arrivals, patient registration and insurance eligibility
- Guiding patients through the process of referrals and authorizations, and assuring that the patient has followed through
Patient Supporting Activities:
- Intake and submit medication refills
- Generate and navigate patient referrals to specialists including those outside of the area
- Obtaining prior authorization for ancillary services, assist in scheduling tests and procedures, and locating appropriate facilities in and out of the area
Practice Supporting:
- Handle insurance matters, prior authorizations, and other insurance communications
- Maintain front office inventory and neat surroundings during patient hours
- Work closely with the team to provide excellent seamless care to patients
- Prepare exam rooms between patients as needed
- Label and process lab specimens for courier as necessary
**While this position does not require direct medical assisting contact with patients, those skills would be welcome and additional compensation would be offered.
If you feel that you would be an asset to our practice, please apply.
Job Type: Full-time
Salary: Starting at $24.00 per hour and commensurate with experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Schedule:
- In office
- Monday to Friday day shift 8AM - 5PM with one hour lunch
COVID-19 considerations:
Patients call from their car to announce themselves; we keep our front door locked to through traffic. Staff and patients are required to wear a mask.
- Santa Cruz, CA 95062: Reliably commute or planning to relocate before starting work -Required
Job Type: Full-time
Pay: From $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
- In-person
- Private practice
Experience:
- Medical office: 2 years (Preferred)
- Medical terminology: 2 years (Preferred)
- Computer skills: 2 years (Preferred)
Work Location: In person