Description
- Would you like to be a part of a team that helps our guests have an epic vacation experience at a growing resort management & development organization?
If your answers are yes, please read on...
- To be successful as a Guest Services Agent, you will need to be a hard working professional who provides superb service ensuring that guests/owners have positive resort experience.
Keep Reading IF:
YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.
YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.
YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.
Essential Job Functions may include:
- Checks guests/owners in and out of the resort, answering any questions they may have.
- Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
- Answering a high volume of inbound calls from guests/owners
- Communicates effectively with guests, supervisors and associates.
- Stays informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.
Additional Job Duties that may be occasionally required:
- Transporting guests throughout the resort in golf carts
- Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms
- Other ad hoc operations/admin/guest service tasks
Qualifications
Requirements
Education, Skills & Experience:
The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
- 1+ years of related experience, preferably within the hospitality industry
- Professional telephone etiquette s required
- High school diploma or equivalent
- Strong customer service skills
- Excellent communication and organizational skills
- Fluency in both written and verbal Spanish is preferred but not required
- Must be flexible to work various shifts, including weekends & holidays
Additional Job Elements:
- Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 lbs pounds.
Location: 104 S Alameda Ln, San Clemente, CA 92672, USA
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
Work setting:
Ability to Relocate:
- San Clemente, CA 92672: Relocate before starting work (Required)
Work Location: In person