Office Manager/Customer Service Specialist for immediate hire to join our team! You will be responsible various administrative tasks and for helping customers and sales reps by providing product information and resolving issues.
Responsibilities:
- Manage a small office with a few staff members
- Manage systems and processes in place and make improvements to them
- Provide information about the products
- Handle Customer inquiries and questions via phone and email
- Resolve product issues and concerns
- Document and update customer records in Netsuite computer system (ERP) based on interactions
- Develop and maintain a knowledge base of the evolving products
- Invoicing and receiving payments into ERP
Qualifications:
- Previous experience managing an office
- Previous experience managing systems and processes
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with customers and sales team
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent email writing/communication skills
- Excellent verbal/communication skills
About us
Jane Marie is an affordable lifestyle brand that helps women feel in style, on trend, and confident. With thousands of boutiques and stores all over the US and Canada that sell Jane Marie, we are constantly connecting with our customers and sales reps so they can sell Jane Marie and win the day. Come and be a part of a team who cares for its customers and loves its employees! You will be valued here.
Our work environment includes:
- Relaxed atmosphere
- On-the-job training
- Lively atmosphere
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- In 10 words or less, what are you passionate about?
Experience:
- Administrative experience: 2 years (Required)
- Office: 2 years (Required)
Ability to Relocate:
- Arcadia, LA 71001: Relocate before starting work (Required)
Work Location: In person