The LLC is an affirmative action employer and encourages applications from all qualified candidates regardless of gender identity, race, ethnicity, age, sexual orientation, marital status, religion, or disability.
Benefits Customer Service Representative
Taft-Hartley Benefit Funds – Atlanta, GA
RESPONSIBILITIES
Responsibilities include but may not be limited to:
- Answers telephone calls using the proper greeting.
- Listens to participant’s issues and clarifies the question or problem to resolve the issue correctly.
- Explains information in plain language so that the participant understands the information.
- Investigates and resolves participant inquiries in a timely manner or escalate to appropriate team member.
- Demonstrates a high degree of empathy and applies customer service techniques to de-escalate situations where the caller is upset.
- Logs all details into the benefits system using proper notation during the call.
- Maintains a high degree of confidentiality and conforms to all applicable HIPAA provisions.
- Maintains excellent attendance and punctuality and adheres to schedule.
- Takes calls from Union Representatives.
- Serves as backup for Atlanta and Nashville BA calls.
- Assists participants who visit the Fund office for assistance with insurance issues including online enrollment.
- Reviews bi-monthly enrollment reports generated by the Fund’s IT department after online enrollment has been completed. These reports are reviewed to determine if additional information is required, or conflicting information is received.
- Enters telephonic enrollments into the Benefits System.
- Other duties as assigned.
REQUIREMENTS
Required Minimum Qualifications:
- High School Diploma from an accredited school or equivalent GED
- 1 year of health insurance customer service experience
Additional Qualifications:
- Strong PC Skills with ability to navigate multiple software systems simultaneously.
- Strong written and oral communication skills and the ability to explain benefits to clients.
- Listening skills and ability to actively handle all situations with diplomacy and tact.
- Ability to manage multiple tasks with strong attention to detail and follow up.
- Excellent organization, prioritization and time management skills.
- Ability to build relationships with both internal and external customers.
- Highly self-motivated, achievement oriented with the ability to work in teams.
- Ability to grow with changing demands of the position and the company.
Preferred Qualifications:
- Benefits Call Center experience
- Medical/Benefits experience
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 37.50 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Atlanta, GA 30349: Relocate before starting work (Required)
Work Location: In person