Sport Squad is seeking for an experienced Customer Service Representative based in our Rockville, MD headquarters.
Responsibilities:
- Answering calls and emails from customers immediately
- Clarifying issues
- Determining the cause of the problems
- Expediting the corrections or adjustments
- Following up to ensure resolution
- Document all case activity using the case management system
- Record all customer interactions into case management system
- Follow up daily with all open cases to reduce aging of open cases
- Ensure speedy closure of customer cases
- Communicate withe the Customer Service and sales team on order fulfillment and issues
- Escalate products with high warranty claim issues to the Customer Service Supervisor
Qualifications:
- Minimum education requirement: Associate’s degree
- 2-3 years of professional work experience; Consumer products industry preferred
- Effective leadership, interpersonal, and problem-solving skills
- Strong organization and communication (verbal and written) skills
- Ability to work well independently and as part of a team
- Ability to learn quickly, and take initiative in a fast-paced environment
Physical Requirements for a Customer Service Representative :
- Ability to talk or hear, both in person and by telephone
- Use hands repetitively to handle, feel or operate standard office equipment
- Ability to type 50WPM
- Ability to look at a computer or digital screen for extended periods of time
Must be able to work Monday-Friday 8am-5pm in our office in Rockville, MD
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
Weekly day range:
Work setting:
Education:
Experience:
- Customer Service: 2 years (Required)
Shift availability:
Work Location: In person