About Us:
We are a leading provider of software solutions tailored for ABA (Applied Behavior Analysis) clinics, dedicated to empowering these clinics to optimize their operations and enhance the quality of care they provide to their clients. Our innovative platform streamlines workflows, facilitates data-driven decision-making, and fosters meaningful connections between clinics and their clients.
Job Description:
As a Customer Success Manager (CSM) at TheraDriver, you will play a pivotal role in ensuring the success and satisfaction of our valued clients within the ABA industry. You will be the primary point of contact for our customers, guiding them through their journey with our software, from onboarding and training to ongoing support and strategic partnership.
Responsibilities:
- Customer Engagement and Satisfaction: Develop and implement strategies to measure and improve customer satisfaction, ensuring that our clients derive maximum value from our software. Proactively identify and address any issues or concerns to maintain strong relationships with our customer base.
- Onboarding and Training: Lead the onboarding process for new clients, providing comprehensive training sessions tailored to their specific needs and objectives. Serve as a trusted advisor, guiding customers through best practices and optimal utilization of our software platform.
- Technical Support and Troubleshooting: Provide timely and effective technical support to customers, troubleshooting any issues they encounter and ensuring quick resolution. Collaborate closely with our product and engineering teams to escalate and prioritize customer feedback and feature requests.
- Operational Excellence: Define and document best practices, processes, and workflows to streamline operations and enhance scalability. Develop and maintain a playbook for customer success operations, continuously iterating and optimizing based on feedback and performance metrics.
- Relationship Management: Cultivate strong, long-lasting relationships with key stakeholders within client organizations, including clinicians, administrators, and IT personnel. Act as a strategic partner, advocating for our clients' needs and driving continuous improvement in our products and services.
Qualifications:
- Bachelor's degree in a relevant field (e.g., Business, Psychology, Computer Science) or equivalent practical experience.
- Proven experience in a customer-facing role, preferably in a software or technology company.
- Deep empathy and patience, with a genuine passion for helping others succeed.
- Strong technical aptitude and proficiency with software tools and platforms.
- Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to diverse audiences.
- Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously.
- Experience in the healthcare or ABA industry is a plus, but not required.
Job Type: Full-time
Pay: $75,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Performance bonus
- Stock options
Work Location: Remote