Mule-Hide Products is a part of ABC Supply, the nation’s largest wholesale distributor of exterior and interior building products. Mule-Hide provides professional roofing contractors with all of the products they need to install, complete or repair commercial roofing projects. Since 1906, our customers have trusted us to fulfill their low-slope roofing needs.
Mule-Hide/ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the top 100 best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential.
Reports to: Field Technical Manager
Position Summary:
Provide exceptional field service to the customer base in support of the sales effort. Service, promote, demonstrate, and train on the various roofing products and accessories. Service a regional customer base to ensure quality installations of Mule-Hide Products Co., Inc. (Mule-Hide). Core products focus on commercial roofing. Areas of concentration will be on single-plies, modified bitumen and elastomeric coatings.
Key Responsibilities:
- Travel
- This involves the ability to travel by car or airplane. Travel by car may sometimes exceed 1,200 miles per week.
Inspections – Will be responsible for handling inspections in defined territories
- Final Inspections
- Scheduling of final inspections with the contractor to confirm completion of the roof system and qualifications for offering system warranties
- Includes creation of Inspection reports and lists of necessary items in need of correction
- Re-inspections
- Scheduling of repeat inspections necessary to confirm the completed roof system meets Mule-Hide’s installation requirements
- Interim inspections
- Scheduling of inspections during the installation of roofing projects to help ensure the materials are being installed correctly
- Job starts
- From time to time, on projects requesting system warranties assistance will be provided to the contractor to help ensure the project is being installed correctly
Training and Contractor Support
- This consists of assisting either in the field providing installation training or during a training session being held in a regional training center. This would include demonstrating installation techniques or presenting specific technical topics to various groups.
- Responding to phone calls or emails from customers (TMs, ABC Associates, Contractors, etc.) to provide technical solutions.
Claim Investigation
- On an as need basis, assisting the Warranty Claims Manager by performing inspections on roofs where leak claims have been reported. This includes
- Attempt to determine the source of leaks and documenting the condition of the roof and filing a report to the Claims manager with suggested solutions.
- Confirm claim repairs have been completed properly.
- Documentation
- Providing completed inspection reports, claim reports and evaluations
- Other duties
- Including but not limited to assisting with training, providing hands-on instruction
- May participate as needed for product testing
Benefits may include:
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
Equal Opportunity Employer / Drug Free Workplace
Mule-Hide / ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Schedule:
Work Location: On the road