Job description:
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.
Skills Required:
1. Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
3. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others
8. Experience with VOIP technologies is a plus
9. Experience in a NOC environment is preferred.
10. Strong skills in working with clients and communication
11. Knowledge of network cabling, network classification and network topology
Job Type: Contract
Pay: $37.00 - $40.00 per hour
Benefits:
Schedule:
Education:
Experience:
- networking, anti-virus, back-ups, systems: 4 years (Required)
- firewalls, and switches.: 4 years (Required)
- Juniper, VMWare, Microsoft, Cisco: 4 years (Required)
- VOIP technologies: 2 years (Required)
- network cabling, network classification: 4 years (Required)
- NOC environment: 2 years (Required)
Work Location: On the road