**Overview:** Join our team as a Front Desk Agent at our bustling hotel. We are seeking a friendly and detail-oriented individual to be the face of our establishment, providing exceptional guest service and ensuring smooth operations at the front desk. **Responsibilities:** - Greet and check-in guests in a professional and friendly manner - Handle guest inquiries, requests, and complaints promptly and courteously - Assist guests with check-out process efficiently - Manage reservations and cancellations effectively - Operate phone systems, answer calls, and direct inquiries to the appropriate departments - Process payments accurately and maintain cash handling procedures - Collaborate with housekeeping and maintenance staff to ensure guest satisfaction - Perform night audit duties as needed **Requirements:** - Previous experience in guest relations, hotel front desk, or hospitality industry preferred - Strong customer service skills with a focus on providing exceptional guest services - Proficiency in using hotel management software for reservations and check-ins - Bilingual proficiency is a plus - Familiarity with night audit procedures is advantageous - Ability to work flexible hours including evenings, weekends, and holidays - Excellent communication skills both verbal and written - Attention to detail and ability to multitask effectively This position offers the opportunity to work in a dynamic environment where you can showcase your hospitality skills while ensuring guests have a memorable stay. If you are passionate about delivering outstanding service and thrive in a fast-paced setting, we invite you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Secaucus, NJ 07094 (Required)
Ability to Relocate:
- Secaucus, NJ 07094: Relocate before starting work (Required)
Work Location: In person