Job Summary:
We are seeking a reliable and professional Receptionist/Showroom Administrator to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent communication and organizational skills, as well as the ability to multitask and prioritize responsibilities.
· Answer the phone
· Greet customers (find out the purpose of the visit, retail or commercial )
· Accept and process credit card payments at the counter and over the phone
· Process over the counter sales (cash sales)
· Mail – open, stamp photocopy and distribute
· Assist with work orders
· Pre and post install client follow up communication
· Handle material only post sale follow up
· Maintain Price List Files
· Maintain file cabinets and filing
· Overnight mail
· Assist with company event coordination
· Schedule Lunch and Learns with vendors for employees
· General office duties
· Back up to showroom assistant
· Assist Showroom Manager with Daily Tasks
Competencies
· Provide outstanding customer service and demonstrates that the customer always comes first.
· Displays a positive, constructive, “can do” attitude.
· Uses sound judgment and discernment skills.
· Takes ownership for one’s own performance, and is actively engaged in becoming proficient at their job.
· Ability to understand how one’s tasks and responsibilities are related to other departments, the company business, and the local flooring industry.
· Works diligently and thrives in a fast paced work environment.
· Projects maturity and professionalism.
· Demonstrated poise, tact and diplomacy.
· Strives to proactively identify potential problems and offers or suggests effective solutions.
Work environment
· This position is on-site in Timonium MD
· Workdays are Monday through Friday.
Physical Demands
· Operate a computer and other office productivity machinery.
· Occasionally move product boxes up to 20 pounds for various needs.
Required qualifications
· Excellent verbal and written communication skills
· Proven experience in an office or administrative role
Strong organizational skills with the ability to multitask and prioritize tasks effectively
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
· Ability to work independently with minimal supervision
Professional appearance and demeanor
· Multiline Phone
· Microsoft Office
If you are a motivated individual with strong organizational skills and a passion for providing excellent customer service, we would love to hear from you. Please submit your resume for consideration.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Lutherville-Timonium, MD 21093 (Required)
Work Location: In person