Looking for a life-long career, with opportunities for advancement, and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.
We are currently hiring for Help Desk Analyst
The Helpdesk Analyst’s role provides vital support to Unilock’s employees and computer environment.
Duties and Responsibilities
- Act as level 1 or 2 support for Unilock users in a friendly professional manner.
- Set up and configure computers for use by Unilock users, following company best practices.
- Manage competing requests and priorities.
- Assist in installation of other network devices including servers, printers, and plant devices.
- Work with other members of the IT Team to provide exceptional service.
Skills and Requirements
- Thorough understanding and experience with configuring Windows 10, 11 and Mac computers.
- Thorough understanding and experience working with Active Directory and Microsoft Entra ID.
- Thorough understanding and experience working with and supporting the Microsoft Office suite of software.
- Ability to investigate, resolve, and escalate issues in a timely and professional manner.
- Willingness to assist other departments in quick fashion to resolve issues.
- Certification by Microsoft and one or more Helpdesk certifications.
What we offer you
- Health Benefits (Medical, Dental, Vision) start beginning of the month following the start date, at very reasonable rates
- 401k Matching (after a year), Life Insurance, HSA, FSA
- Reimbursements for Wellness and Gym Membership
- Charitable contribution matching
- Paid holiday, vacation, and sick time
- Company-wide closure/paid time off between Christmas and New Year’s holidays
Required
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Technical/other training or better
Preferred
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Associates or better
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High School or better
Preferred
Preferred
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MS Office
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Communication
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Multi-Task
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Problem Solving
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Programming
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Software Development
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Troubleshooting
Preferred
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Enthusiastic: Shows intense and eager enjoyment and interest
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Innovative: Consistently introduces new ideas and demonstrates original thinking
Preferred
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Self-Starter: Inspired to perform without outside help