At Anytime Fitness we are passionate about our members and the surprisingly personable experience we create! Our Club Associate will be responsible for creating a positive member experience by providing a superior level of customer service to all Anytime Fitness members, prospective members and guests.
Part-time approx. 12-16 hours with mostly weekday afternoons and Saturday mornings.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all office/club related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to upper management as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Ensure effective operations and cleanliness according to company standards
- Excellent verbal and nonverbal communication skills
- Excellent listening skills
Club Cleanliness and Maintenance
- Regular facility cleaning and upkeep such as mopping under equipment, trash removal, cleaning windows and mirrors, restrooms, gym floor organization and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
Qualifications/Requirements
- Ability to motivate and nurture others
- Strong work ethic that includes punctuality, organization, and attention to detail
- Ability to maintain a friendly, enthusiastic, and positive attitude
- Outwardly facing professional appearance
- Confidence and desire to create new relationships quickly
- Ability to quickly acquire and apply new knowledge and skills
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
- Standing and walking during shift.
- Lifting and bending over
Employee Benefits
- Complimentary Membership with Tanning and Hydro Massage
- Discounts on Personal Training and Products
Job Types:
Part-time approx. 12-16 hours with mostly weekday afternoons and weekend mornings.
Pay: $12.00 per hour
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person