Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Communicate with customers via phone, email, and chat to assist with inquiries and issue resolution
- Conduct outbound calls to follow up on customer concerns and feedback
- Utilize strong phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to enhance the customer experience
- Provide support in Spanish or other languages for multilingual customers
Qualifications:
- Previous experience in a customer service role preferred
- Bilingual proficiency in Spanish is a plus
- Strong communication skills, both verbal and written
- Ability to analyze information and solve problems effectively
- Familiarity with sales techniques and upselling strategies
- Excellent phone etiquette and active listening skills
- Proficiency in data entry and navigating computer systems
This position offers competitive pay, opportunities for career growth, and a supportive team environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Part-time
Pay: $22.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 10 years
- 11+ years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Lynbrook, NY 11563: Relocate before starting work (Required)
Work Location: In person