Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes:
- Medical Equipment Service and Repair
- On-site technical field support, including maintenance & repair
- FDA field change orders (“recalls”)
- Bench repair and remanufacturing
- Installation
- Call center
- Contract manufacturing and logistics
- FDA compliance and validation
- Project management
- Training and education
GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY
We are looking for Field Service Engineer to customize and deliver the best and highest quality solutions to our customers. This role will perform repairs and maintenance equipment such as hospital beds. We supply tools, laptop and paid training. A condition of employment, is to have or be willing to get the COVID vaccine.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:
- Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
- Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
- Provide intermediate level of engineer support and service work.
- Responsible for following quality practices specified by EMSAR and product vendors.
- Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
- Provides accurate and timely reporting of service status and escalations pertaining to services.
- Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.
- Works regularly with the appropriate dispatcher for work assignments.
- May operate onsite to dedicated client facility.
- Performs additional duties as needed and/or assigned by supervisor/manager
DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”
- Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
- Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.
- Intermediate level technical skills.
- Oral/Written communication: Excellent verbal and written communication skills.
- Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
- Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
- Works independently with some direct supervision.
MINIMUM EDUCATION AND EXPERIENCE:
- High School diploma or equivalent
- 2-4 years’ technical experience
- Valid driver license and liability insurance
- Ability to drive personal, fleet and/or rental vehicles
Or
- Associates degree or higher and/or Trade school degree and
- 1+ years technical experience (internship, externship, apprentice is acceptable)
- Valid driver license and liability insurance
- Ability to drive personal, fleet and/or rental vehicles
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.
- Frequent bending, squatting and stair climbing.
- Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
- Regional day and overnight travel required
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.
EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.
This Employer participates in E-Verify, a service of DHS and SSA.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- If offered a position, are you willing to submit to a background check and drug screen?
- The Covid vaccine will be a requirement for this position. Are you currently vaccinated or are you willing to be vaccinated prior to your first day?
Education:
- High school or equivalent (Required)
Experience:
- Service technician experience: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
Willingness to travel:
Work Location: Multiple locations