As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
To support the Cargotec Collections process.
Collections:
- Responsible for collections activities
- Performing collections - calls and emails to customers
- Maintain a call/contact schedule and follow up actions schedule
- Responsible for securing promises for payment
- Ensure that all customer communication is populated in the system as per the agreed format
- Ensure that all cash is correctly applied - answering cash application queries for unallocated payments
- Provide information/status about customer portfolio when requested by the line manager/Business partner
- Ensure a customer information file is built and maintained
Disputes:
- Dispute management until resolution - the creation of disputes, follow up & escalations, ensure all disputes have an identified resolution action plan with identified action owners
- Ensure timely escalation of lack of progress in dispute resolution or payment delinquency
Performance & Ad/hoc Activities:
- Ensure usage of FSCM and ERPs as per standard operating procedures and instructions
- Monitor all generic mailboxes in the area of responsibility/customer queries
- Provide necessary reporting
- Achieve performance (decrease overdue) and activity (calls & contacts) targets
- Ensure feedback is provided to credit control whenever needed
Process:
- Ensure compliance with the Collections Playbook
- Attend and review assigned training by the line manager depending on the area of development
- Adopt changes in the processes when such occur
- Highlight any additional activities requested by local org, to be performed
Team:
- Ensure the established team backup structure is followed
- Ensure adherence to CBS/Cargotec internal rules and policies
- Provide training/onboarding to new team members
- Attend review meetings and team meetings
Other:
- Any other tasks assigned by the line manager related to the areas of accountability
- All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements
Health and safety responsibilities:
- Responsible for securing own and co-workers’ safety and health with all possible means and in compliance with the law
Education:
- High School Diploma/equivalent required
Working experience:
- 1-3 years of experience in a relevant field
Skills and competencies:
- Good computer skills
- Independent user of all relevant systems, tools, processes
- Full professional proficiency of written and oral English language
- Open to learn different areas of all OTC
- Communication skills
- Ability to work in a team
- Ability to learn and apply the newly gained knowledge in daily tasks
- Ability to adapt to a changing environment
- Able to work independently with an agreed process
- Detail-oriented
- Time Management
- Ability to prioritize
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
- Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
- Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
#LI-REMOTE
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people.