POSITION TITLE: Intake Coordinator
QUALIFICATIONS: A track record of experience in the Home Health field.
POSITION SUMMARY: Evaluate, monitor, plan, administer and direct the intake process while displaying sound judgement while entering, verifying, and updating patient information.
SKILL REQUIREMENTS:
· Must enjoy the challenges of solving scheduling puzzles and enjoy working with people with diverse culture and language.
· Strong communication skills (both written and oral).
· Great analytical and problem-solving skills
· Strong organizational and time management skills are critical – must be able to adhere to deadlines, multi-task and prioritize.
· Ability to work independently and in a team environment.
· Ability to learn quickly and manage workload in a fast and demanding environment.
· Detail oriented: attention to detail for task with a zero tolerance for errors.
· Must be ethical, with strong values and principles.
· Must be a good team player with excellent interpersonal skills
· Must be proficient in Word, Quick books, Excel, and PowerPoint.
· Technical Competency
Overview: The Intake Coordinator will be required to do the following:
1. Attend to all calls and emails in a timely manner or per relevant policies. Answer phones; receive all intake information for home health aide cases; and enter the appropriate information in the computer.
2. Complete intake forms and appropriately route them for admission approval. Handle all intakes (referrals, demographics, and all) into Company software in a timely manner.
3. Establishes and maintains positive working relationships with current and potential referral sources
4. Ensures compliance with all state, federal, and referral/intake regulatory requirements for home health.
5. Skilled nursing/Unskilled referrals.
Handle all referrals for skilled nursing and unskilled services from hospitals, insurances, and others. Assist in the scheduling of appropriately skilled person to fill the case, inputs scheduling information on the computer and continues to assist in the coordination of the scheduling.
Transfer all referrals to the appropriate scheduler and paperwork to the admin. Assistant accordingly and timely/file.
Schedule replacement workers, as needed, and input scheduling information.
Assist in communication with patients/families on Home Health Aide-related issues.
Assist in the establishment of personnel files, and in the checking of references, for home health aides being considered for hire.
Handle matters related to staff and the patient(s) they serve, apart from issues that require professional/clinical judgment.
Assist in the maintenance of case management notes related to personal problems and/other situations that arise, with staff, including those relating to patient care.
Document and report changes in patient status, in service requirements, employee staff assignment, and particularly any unsatisfactory performance.
6. Process all clients with the necessary ICD codes, service authorization/reauthorizations. Update scheduler of POCs when service order changes.
7. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should service not be provided by Agency.
Research places for email and phone campaigns to continue to promote the company.
8. Assist the Marketing manager with coordinating and scheduling meetings, lunch and learns, tracking new referrals and potential clients.
9. Give weekly reports of Intake Coordination done to the manager (reports can be emailed). Reports includes but limited to:
· Total number of referrals for the week
· Client Hospitalizations
· Client increases or decrease in MD’s orders Discharges if applicable
· Newly employed staffs
· Discussions with Case Managers
10. Any other duties assigned by the office coordinator or company manger
PERFORMANCE STANDARDS
· Able to work within a frequently changing project scope while maintaining overall direction and structured priorities Accuracy of 98% with all referral processing and data management. Ensure all required admission paperwork is completed accurately and entered in a timely manner in the company electronic systems.
· Ensures accurate management of insurance authorizations to avoid payment denials
· Adheres to FSA’s policies and procedures as well as other necessary company program policies and procedures on duties related to this office to ensure compliance and quality assurance.
· Handle all Issues/queries resolved in a timely manner-within 4-24hrs.
· Maintain authorization reports and updates with 98% accuracy.
· Professionalism, punctuality, flexibility, and reliability are imperative
· Maintains and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Disability insurance
- Health insurance
- Life insurance
- Paid orientation
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Home health: 1 year (Required)
- Medical terminology: 1 year (Required)
Work Location: In person