TYLER'S IS PROUD TO EXTEND AN OFFER IN BRINGING ON PASSIONATE INDIVIDUALS TO OUR EXCITING, BRAND NEW PRESTON & ROYAL LOCATION! THE STORE IS EQUIPPED WITH UPDATED FEATURES COMBINED WITH AN ENERGETIC MANAGEMENT STAFF AND WE CAN'T WAIT TO SEE WHAT TALENT WE CAN FIND.
DEPARTMENT LEAD
Reports To: Store Manager, Assistant Store Manager and Department Manager
Supervises: Sales Associates
General Purpose of Position: As part of the store team, a Women's Department Lead works directly with the Store Manager, Assistant Store Managers and Department Managers to ensure the responsibilities of day-to-day operations of the retail store are being met. The Department Lead helps with implementing strategies to improve customer service, drive store sales, and increase profitability. The Department Lead is a role model and has leadership capabilities. He or She must have the ability to make informative decisions and solve problems in a critical and diligent manner.
Responsibilities/Duties
· Responsible for ensuring that the highest level of customer service is met through thorough training and inspiration to sales associates.
· Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
· Assists with orientation, training, coaching, and developing sales associates in execution of daily tasks and sales.
· Oversees compliance of sales associates with established company policies and standards.
· Keeps sales associates on task with the daily duties delegated by managers.
· Ensures safekeeping of all Tyler’s property.
· Maintains store appearance and product presentation to company standards.
· Communicates with the Store Manager and Assistant Store Manager to arrange, organize, and display new merchandise on the sales floor.
· Responsible for specific department goals, cleanliness, organization, aesthetic appeal, and inventory management.
· Ensure that merchandise is stored, handled, and displayed in accordance with Tyler’s policies, strategies, and procedures.
· Works with managers and backroom managers to keep assigned department back stock organized.
· Provides support to sales associates during peak periods or when scheduling conflicts arise.
· Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete.
· Leads and directs the work of others.
· Executes merchandising plans.
· Handles inventory discrepancies as soon as possible.
· Works to prevent damage and theft of merchandise.
· Keeps the Store Manager and Assistant Store Manager well informed of activities and significant issues.
· Job functions include Sales Associate duties.
· Reports to Store Manager and Assistant Store Manager.
Skills
· Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.
· Ability to provide outstanding customer service.
· Ability to merchandise effectively.
· Ability to manage store operations effectively and efficiently.
· Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to sales associates.
· Ability to operate all equipment necessary to perform the job.
Requirements
· Available to work up to a full-time schedule including nights, weekends, and holidays.
· Must have at least 1 - 2 years clothing retail experience.
· Self-motivator with strong interpersonal, communication, organization and follow-through skills.
Desirable qualities should include competitiveness, passion for retail as a career, a committed and positive attitude, leadership abilities, and are able to motivate a team.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Retail Clothing: 2 years (Required)
Work Location: In person