Customer Experience Specialist
Reports to: Office Manager
Position Type: Full time – hourly
Business Hours: 7:00 am – 6:00 pm, Monday through Friday. Coverage would be coordinated with other staff.
Our People:
- Are obsessed with going the extra mile for our customers and doing the right thing.
- Are Honest and do what we promise.
- Believe in being a Team Player to achieve more together than individually.
- Are Respectful and treat others the way they want to be treated.
- Are Positive and desire to be an upbeat and cheerful teammate.
Our passion perfectly states why we exist: To improve employee's lives through encouragement, development, and ownership opportunities to the glory of God.
Summary:
Kotaco is a growing fuel and propane distributor based in Fargo, North Dakota. We are licensed to operate in 15 states and have over 200 employees working in seven states. This position will be staffed in Lisbon, ND. We offer a full-time position with benefits, approximately 40 hours per week, with the opportunity for overtime.
We are seeking a highly motivated, positive individual with excellent customer service skills to represent the company as a local customer service representative in the convenience store. This position’s primary responsibility is to handle customer calls and requests while also working in the convenience store.
Responsibilities:
- Represent the company in a positive manner and adhere to the company’s Core Values & Core Focus.
- Provide friendly service and complete cash and charge transactions for customers
- Maintain the relatively small store inventory
- Answer phones and emails, screen and assist customers with questions and requests.
- Support drivers regarding customer deliveries and service. Take orders, log, and dispatch to drivers in a timely manner.
- Daily communication with drivers and customers and an ability to communicate clear information and directions when needed
- File, copy, and fax information as needed as well as run reports, review order tickets, and post and send invoices as needed.
- Utilize Google Docs to input inventories, process mail, and deposits, and balance cash box daily.
- Maintain Accounts Receivable for the Lisbon Division.
Qualifications:
- Self Motivated
- Strong communication skills
- Willingness to learn all office functions and execute tasks in a timely manner.
- Proven interpersonal skills to interact professionally with customers and coworkers both in person and on the phone.
- Working knowledge and ability to work on Microsoft office package.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits: We offer a cafeteria plan where the employee chooses benefits using an allotted $700/month.
- 401(k) matching
- Dental Insurance
- Health insurance
- Supplemental insurances
- Paid time off
- Vision insurance
- Health Savings Account
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
Education:
- High school or equivalent
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person