About us
We are fast-paced and professional.
Our work environment includes:
Responsibilities:
- Greet and welcome customers in a friendly and professional manner
- Check-in and check-out customers, ensuring accuracy of information and providing necessary assistance
- Answer phone calls, take messages, and handle customers inquiries promptly and professionally
- Assist with Insurance claims and provide information to customers.
- Handle customers complaints or concerns with empathy and resolve issues to ensure customer satisfaction
- Maintain a clean and organized front desk area
- Collaborate with other staff to ensure smooth operations and customer satisfaction
- Perform daily office duties as required
Qualifications:
- Previous experience with customer service and insurance claims would fit best. Quick books experience is required. We will train for Estimating software.
- Knowledge of management systems and phone systems
- Excellent communication skills, both verbal and written
- Strong customer service skills with a focus on providing exceptional customer experiences
- Bilingual skills (if applicable) to effectively communicate with international customers
- Ability to handle multiple tasks simultaneously and prioritize workload effectively
- Attention to detail and accuracy in handling customer and insurance information and schedules
- Knowledge of Quick Books is a plus
If you are passionate about customer service and, have excellent communication skills, and enjoy providing exceptional customer service, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our customers.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Ability to Relocate:
- Helena, MT 59601: Relocate before starting work (Required)
Work Location: In person