Our Mission and Values
Our company exists to equip people with the tools they need to create extraordinary relationships inside the bedroom and out. We help people bring joy into their relationships and intimate lives by:
- Filling them with inspiration and hope.
- Being vulnerable and transparent about our own stories.
- Obliterating the shame and embarrassment that have been unfairly thrust upon all of us.
- Giving others the practical, actionable, and useful tools that we all deserve to have.
We do this via our book, online courses, free weekly emails, videos, podcasts, and community. We believe that everyone is capable and deserving of having an extraordinary intimate life and relationship.
Our company culture is enthusiastic, innovative, empathetic, and a little bit goofy. We have a lot of fun with the work we do, and we’re excited to be one of the first companies in our space.
Our company operates with these six core values:
We are open, honest, and vulnerable - internally and externally.
- We’re on a mission to make honest conversations about intimacy and relationships less taboo. We challenge ourselves to be vulnerable and share ourselves and our personal stories with our community.
- In particular, it’s important to us to talk about the missteps we’ve made - and continue to make! - individually and in our own relationship. We’re not perfect! But we also don’t think perfection ever needs to be the goal.
- We deeply value authentic and transparent communication - with our community and with each other.
We work with intentionality.
- We consciously and thoughtfully plan our work - from our daily tasks to our long-term projects.
- We strive to have all of our employees operating in their zones of genius.
- We value spaciousness, not busy-ness. We strive for flow, not hustle. We work smarter, not harder.
- We use both data and intuition to guide our decisions.
- We review the game tape. We reflect on what worked and what didn’t, and adjust our plans accordingly.
- We’re also intentional about acknowledging and appreciating all of our team members on an ongoing basis. We want our team members to feel deeply seen and valued.
We strive for growth.
- We’re confident in what we do know and what we have achieved, and we are continuously pushing to be better versions of ourselves, personally and professionally.
- We invest in gaining skills and knowledge, and we geek out about learning new things.
- We treat every experience as an opportunity for deeper understanding and improvement. There is no such thing as a “failure” in our business.
- We celebrate our successes! We take the time to honor ourselves and each other as we grow.
We approach our business with curiosity and creativity.
- We’re wildly curious about the world, and we’re humble about how little we know. We try things out and learn as we go.
- We create space in our days for creativity.
- We actively gather feedback from each other and from our audience. We’re always open to hearing other opinions, even if we don’t immediately agree with them.
- We’re constantly looking for new or unique solutions. We like to think outside of the box. No idea is a bad idea.
We believe in the importance of diversity, equity, and inclusivity.
- We’re committed to making our business accessible to all races, socioeconomic statuses, orientations, gender identities, levels of ability, and more.
- We give away the vast majority of our work for free, because we believe all people are deserving of these resources.
- We donate 5% of our company profits to organizations seeking to create a more just world.
- We strive to be actively anti-racist, and we’re committed to increasing our knowledge about inclusivity on an ongoing basis.
- We seek to hire from diverse backgrounds, and create a company culture that helps everyone thrive.
- We know that despite our intentions, we’ll occasionally get things wrong, mess up, and hurt people. We’re fiercely committed to taking ownership for our actions, apologizing non-defensively, and doing our best to repair the harm we may cause.
We have FUN!
- We believe that we do our best work when we’re genuinely enjoying what we’re doing! We’re goofballs at heart, and there’s lots of laughter on our team. While we’re deeply passionate about the work we do, we also don’t take anything too seriously.
- We believe that work is important, but shouldn’t be all-consuming. We value having rich and fulfilling lives outside of work.
- We encourage our community to value fun in their relationships and intimate lives too!
High-Level Overview of the Job
Seeking an experienced, enthusiastic, compassionate, intimacy-positive, and friendly part-time Customer Service Specialist for a US-based online intimacy + relationship therapy business. Working under our CS Manager, you’ll be responsible for responding to emails and Instagram DMs, answering questions, supporting customers in finding their next step with us - recommending courses to support their needs and solve their problems, and troubleshooting technical problems with customers.
The position will entail roughly 20 hours a week, working a few hours per day on both weekend days and 2-3 days during the week. You must be available Fridays from 1-2pm Pacific for our weekly team meeting. A flexible schedule would be ideal for this role. There is a potential to grow with the team and take on more hours.
We have strong core company values and are seeking someone who is a great value fit!
Experience/Skills desired:
MUST have previous experience working in customer service in a digital space. Specifically, customer service through a CRM platform, chat or with email.
Must care deeply about the customer experience. We’re looking for someone who is warm, patient, and excited about making a real difference in people’s lives!
Excellent written skills and command of the English language—impeccable spelling, grammar, and sentence structure.
Wit and humor are always a plus!
Must be not only comfortable, but excited, to work in intimacy and relationships. If you’ve personally explored these topics, that’s a plus.
Able to work autonomously. You’ll often be working on your own over weekends, but with the expectation that you’ll ask for help when needed and be comfortable asking questions of your manager.
Cognizance of current trends and innovations in health and wellness.
Familiarity with online courses is a bonus.
Software/Platforms we use:
(This is our tech stack - you don’t need to have experience with all of these, but we’d want you to be comfortable learning about and using these systems)
Google Suite (Gmail, Drive, Docs)
Streak (CRM)
Instagram
Slack
Notion
ActiveCampaign
ThriveCart
Benefits:
Generous pay commensurate with experience
Work from home
Flexible weekend hours
Free access to our courses
Application (please read all of the below and email us!):
Full name:
Pronouns:
Best email:
Where are you located?:
Instead of a cover letter, please record a 2-minute video explaining why you’re the perfect fit for this position and why you’d love to work for our business. Upload and drop a link to the video here. (Note: The video doesn’t need to be fancy at all. A selfie video with your phone is fine.)
Send your resume as a PDF
Also, answer the below questions:
If you had to describe your working style in just five words, which words would you pick and why? (Just give us a sentence or two for each!)
In a paragraph or two, describe the most complicated customer service issue - or customer - you’ve dealt with. How did you handle it?
Email your completed application (with all the pieces described above) to laura at vmtherapy dot com with the subject line “I’m the one you’ve been looking for!”
Job Type: Part-time
Pay: $23.00 - $25.00 per hour
Benefits:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
Work Location: Remote