Responsibilities:
- Contact individuals and businesses to collect outstanding debts
- Negotiate payment plans and settlements with debtors
- Maintain accurate and up-to-date records of all collection activities
- Provide excellent customer service while handling sensitive financial matters
- Utilize phone etiquette to communicate professionally with debtors
- Use collection procedures to accurately categorize and prioritize accounts
- Perform account analysis and reconciliation to ensure accuracy of financial data
- Collaborate with accounting software to input and update debtor information
- Represent the company at magistrate hearings, appeals and arbitration along with counsel (when necessary).
- Assist tenants with obtaining governments funds to help pay their rent when available. Send out notices to tenants regarding lease violations.
Qualifications: - Previous experience in collections or a related field is preferred - Strong communication skills, both written and verbal - Excellent customer service skills with the ability to handle difficult conversations - Proficiency in using accounting software, Microsoft office, and other relevant tools - Knowledge of debits, credits, and basic accounting principles - Familiarity with rental collections is a plus.
We offer competitive compensation and benefits packages for qualified candidates. If you are detail-oriented, have strong analytical skills, and enjoy working in a fast-paced environment, we encourage you to apply for this position.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Work Location: In person