About Us:
We are a leading online digital print company looking to grow our team with hardworking individuals interested in learning a new industry! We specialize in helping people around the country "Make Something Real" by creating the printed materials they need to tell their stories and grow their business. We are proud to offer our customers great products, great service, and great prices. We do this with the help of team that cares about people and their needs. To us, you'll always be a name, never a number.
About the Job
Customer Service Representatives are key members of the Printivity team who virtually interact with our customers to ensure they have an excellent experience with us. This is an entry-level role, and no previous customer service, print, or print shop experience is required - we'll train!
What You'll Do
Customer Service Representatives are the true voices of our company. Through effective email and phone communication, you will build the relationship between the customer and company while maintaining professionalism and enthusiasm. You will answer incoming customer questions related to products, quotes, and custom orders. You must be able to prioritize a high volume of calls and cases while meeting deadlines. Each interaction should remind our customers how important they are to us. Print industry experience isn’t necessary – we’ll train you on all our products, details, and software.
Make Something Real, join the team now!
Please Note: In order to facilitate a fast onboarding process for our candidates, we partner with a temp agency. If you are selected to join the team, you will be asked to complete a temp-to-hire period, which consists of paid training approximately 7-14 days before becoming eligible for company benefits as an official hire. As a reminder, all training is paid.
Required: This is a fast-paced, heavy print production setting and you need to work well with others and thrive in a deadline-driven working environment.
- Customer service experience is preferred, but not required (food industry, retail, etc.)
- Experience working in fast-paced, deadline driven environments
- Strong attention to detail and problem-solving skills
- Strong computer skills (Outlook)
- Strong written and verbal communication skills
- Strong interpersonal skills with customers and team members
- Must have reliable internet connection to complete job duties
- High School Diploma or equivalent required
- Interest in learning new skills, we train!
Full-time set schedule:
- Monday- Friday: 9:00 AM - 5:30 PM PST
All full-time employees are eligible for:
- FREE Medical-You can take care of yourself without worry about cost!
- FREE College-Earn an Associate's or Certifications in any field you choose. We cover 100% tuition up front!
- RAISES twice a year-Every 6 months you are eligible for a raise based on a performance evaluation!
- PAID Volunteer Time-Better the community and get paid for your volunteer hours!
- PAID Time Off-Accrue PTO time that can be cashed out anytime you need!
- HOLIDAYS OFF- Spend company-observed holidays with your family and friends!
- DISCOUNT- 30% off any personal prints!
"Make Something Real" and apply now!
Language:
Shift availability:
Work Location: Remote
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
People with a criminal record are encouraged to apply
Application Question(s):
- This is your time to brag, describe a hobby or skill that you are better at than most people.
- Employees are eligible for performance reviews with raises twice per year. The wage range for this entry-level role is $16.00 - $18.00 to start, based on your relevant experience, what is your hourly wage requirement?
- Do you have any experience working remotely? If so, please describe.
- Please describe a time in which you utilized patience or conflict resolution in a stressful situation.
- You are applying to a full-time set schedule of Monday through Friday, 9:00 AM - 5:30 PM PST. Can you commit to a set schedule of Monday-Friday, 9:00 AM - 5:30 PM PST?
Language:
Location:
Shift availability:
Work Location: Remote