BodyHealth is a rapidly growing Nutritional Supplement company based in Dunedin Florida
In the last few years our company has had absolutely explosive growth across each and every channel we have a presence in. We have moved into a larger facility to house our growing operations and team and now, only a couple of years later, we need an even larger facility. We have broken into the retail channel and are getting our products onto store shelves all over the US in 2023 and our eCommerce presence has increased in revenue by 3x. These are just some of the exciting successes we have had, and we are not stopping.
In customer service, our Customer Service Representatives are split into two groups. There is Customer Delight who help with customers on the phone and Customer Engagement who help customers that chat, comment, like or otherwise engage with us on Facebook, Facebook ads, Instagram or other social media platforms. We engage with everybody! And because we have been growing so much, there are more and more customers to help.
The right candidate for this position would already be interested in some capacity in Nutrition, Physical Health, Exercise or related subjects as these are the things our customers do and we are supporting them in with our products.
The training period for this role is 2-3 weeks due to the large amount of product knowledge there is to learn, so it is vital that you enjoy learning new things about nutrition and health.
Reports to
This position would report directly to the Customer Service Manager.
What you will be responsible for
- Answering incoming calls.
- Checking on shipping status of orders and relaying that information to customers.
- Working on Facebook and other social media platforms.
- Answering questions about our products, often requiring detailed product knowledge.
- Helping customers to process orders on our website.
- Scanning through our Facebook groups to find customers who haven't been responded to.
- Provide helpful and friendly answers to customer questions.
- Help with returns or customer service issues.
- Coordinate with sales and the warehouse teams to solve customer issues.
Who you are
- Have experience in customer service (retail preferred).
- You are a quick learner and can absorb and retain a large amount of product information.
- Your verbal and written communications skills need to be exceptional.
- You must be comfortable working with phones, computers and on social media.
- You have a lot of positive energy and are able to readily transfer your enthusiasm to the team.
- You are very friendly and maintain a positive working atmosphere.
- Take initiative and proactively look for and suggest improvements.
Physical Requirements
- Prolonged periods of sitting at a desk, working on a computer
- Typing at a keyboard
- Speaking and hearing people over the phone
- Reaching overhead
Salary and benefits
- Hourly rate of $18.
- Full Time.
- Medical, Dental and Vision Insurance.
- PTO and Sick Days after 60 days.
- 10 Paid Holidays
- Casual Dress Code
- Discounts on entire line of BodyHealth Supplements.
COMMITMENT TO DIVERSITY
BodyHealth is an equal opportunity employer and does not discriminate on the basis of anyone’s race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms. We recognize that a multigenerational and multicultural workforce, reflective of our communities, is an integral and welcome part of a successful and ethical business.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Work Location: In person