Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges efficiently
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Conduct outbound calls to follow up on customer inquiries or issues
- Perform data entry tasks accurately and in a timely manner
Skills:
- Excellent communication skills in English; proficiency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and recommend appropriate solutions
- Prior experience in sales or customer service is preferred
- Proficient in basic computer applications for data entry tasks
- Bilingual proficiency is a nice-to-have skill for this role
Job Type: Full-time
Pay: $16.00 - $22.72 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Victorville, CA 92392 (Preferred)
Ability to Relocate:
- Victorville, CA 92392: Relocate before starting work (Required)
Work Location: In person