TO APPLY: Visit www.flexagent.com to apply! No applications by email will be accepted.
OVERVIEW:
Flex Agent LLC is deploying a cutting-edge technology that will change the way that the call center/customer service industry operates. As a Flex Agent, you’ll ensure our client delivers a world-class customer service call center experience. You'll use your problem-solving skills to troubleshoot and resolve various issues, such as business customer requests or inquiries concerning services, products, billing, and equipment, and report problem areas.
This role is based in the United States and is 100% virtual. You set when you work and where you work, giving you the ultimate flexibility!
RESPONSIBILITIES:
- Assist business customers with requests, questions, and concerns about how to use phones and accessories, billing questions, rate plans, returns, exchanges, upgrades, accessory orders, or missing order requests.
- Provide troubleshooting/tech support to customers.
- Utilize business tools effectively and enter and record customer information.
GENERAL REQUIREMENTS:
- Provide customer service and troubleshooting/tech support to customers.
- Utilize business tools effectively to enter and record customer information.
- Answers business customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Ability to engage virtually with management as the needs of the business
REQUIRED EQUIPMENT: No equipment will be provided. You must have the below requirements.
- Personal computer/laptop that has minimum operational specs of a 64-bit operating system, 64-bit processor with 15.3 GB usable.
- Must have internet service with a minimum Wi-Fi speed of at least 25 Mbps upload/download is required. However, a faster internet speed may be needed in certain areas and or equipment being used.
- A mobile phone
- Access to an electrical outlet, direct LAN connections, USB connection, and cords.
TO APPLY: Visit www.flexagent.com to apply! No applications by email will be accepted.
Job Type: Contract
Pay: $20.00 - $50.00 per hour
Benefits:
Work Location: Remote