Signature Theatre, a Tony Award®-winning, non-profit professional theater, in Arlington, Virginia is seeking part-time Ushers to join our Front of House Team. Ushers are responsible for providing a high standard of guest service to achieve and maintain customer loyalty from both subscribers and single ticket buyers, maximize revenue for the Signature Shop, and ensure the safety of Patrons and Artists. Ushers report to the Front of House Operations Manager and House Manager on Duty. Ushers are expected to facilitate the best patron experience possible at mainstage Signature productions, cabarets, and other events throughout the year.
Essential Duties and Responsibilities
- Meet and greet all patrons entering Signature’s Max or Ark Theatre, checking, or scanning for valid tickets.
- Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality.
- Assist guests by providing accurate directions to seating sections within the theatres.
- Receive and quickly act upon requests or complaints from patrons; refer serious problems to the House Manager on Duty.
- Retain knowledge of the Signature Theatre’s history, staff, and emergency activity procedures.
- Enforce Signatures policies, rules, and Equity regulations.
- Aid the House Manager on duty to patrons in the event of an accident or injury.
- In the event of an emergency, assist in evacuating Signature Theatre, while maintaining a calm, professional demeanor.
- Perform additional functions and activities as directed by the House Manager on Duty or Front of House Operations Manager.
Qualifications
- High School Diploma or GED preferred.
- Other customer service helpful but not required. Training will be provided.
- Have strong interpersonal skills and able to provide excellent customer service and hospitality.
- Must be a team player who is able to work well in a fast-paced environment.
- Available to work 20 hours per week.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs.
- The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 20 pounds.
- Reasonable accommodations to the physical requirements can be made for people with disabilities.
Compensation
The Usher position is a part-time, hourly non-exempt job with an hourly rate of $14.00/hr.
❖ Signature has instituted a mandatory vaccination program for all employees; the successful candidate must provide proof of an FDA or WHO approved vaccine prior to beginning work and must agree to adhere to all Signature safety protocols.
Signature Theatre is an Equal Opportunity Employer who celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Signature Theatre is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Essential Duties & Responsibilities
- Welcoming customers, determining customer beverage preferences, making recommendations, taking drink and food orders
- Answering basic inquiries about the current shows such as length, intermission time and basic content warnings.
- Working directly with other Front of House staff including House Managers and Box Office Associates to ensure a pleasant experience for guests.
- Informing customers about new beverages and specials.
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
- Checking identification to ensure customers are the legal age to purchase alcohol.
- Taking inventory to ensure bar and tables are well-stocked.
- Adhering to all food safety and quality regulations.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register and nightly tip out.
- Maintaining a clean bar and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Opening and closing bar in a timely and complete fashion.
Qualifications
- MUST BE 21 YEARS OF AGE
- Have or obtain VABC Responsible Sellers and Servers: Virginia Program (RSVP) Certificate.
- Availability to work nights, weekends, and holidays.
- Positive, engaging personality and professional appearance.
- Basic math and computer skills.
- Exceptional interpersonal and communication skills.
- Strong task and time management abilities.
- Eye for detail and understanding of drink mixing tools and techniques.
- Ability to stand, walk, bend, etc for extended periods, and lift up to 25 lbs.
- Previous experience in Bar and Restaurant or Theatrical concessions a plus.
- Experience in POS system Toast a plus.
Compensation
Signature Theatre offers an hourly rate of $12 hour, plus tips, as well as complimentary and discount tickets.
❖ Signature has instituted a mandatory vaccination program for all employees; the successful candidate must provide proof of an FDA or WHO approved vaccine prior to beginning work and must agree to adhere to all Signature safety protocols.
Signature Theatre is an Equal Opportunity Employer who celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Signature Theatre is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- Evening shift
- Weekends as needed
Work Location: In person