About our Company:
Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.
We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn, and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Job Summary:
The Wine Club Coordinator will retain wine club memberships by ensuring that the members receive great service, a great product and are able to enjoy it all in a beautiful and clean environment.
Compensation: $19.00 hourly
Schedule:
-
5 days a week, weekends required
-
Tuesdays + Wednesdays off
Benefits:
-
Health, Dental + Vision
-
401K Matching
-
Paid Time Off
-
2 Paid Holidays (Thanksgiving + Christmas)
Essential Duties and Responsibilities:
-
Understand the Ponte values, service standards and all wine club standard operating procedures.
-
Ensure the safety of guests and associates.
-
Ensure that all guests feel welcome and are given a responsive, friendly and courteous service at all times.
-
Provide guest service to our wine club members by telephone, email or in person with accurate and timely information.
-
Process wine club fulfillment including:
-
Provide up to date information to members and guests via phone and email regarding the Wine Club Shipments. This includes items involving current inventory of wines, wine releases, marketing and email promotions/efforts and account maintenance (creating orders and updating accounts to prepare for the shipments, i.e. Customs orders).
-
Brainstorming new ideas for wine club gifts.
-
Maintain wine club/online store/phone sale wines held for members including:
-
Keep track of wines running low and ask to have them pulled aside for wine club shipments if needed.
-
Ensure wines held for pickup in Tasting Room are stocked and organized for member pick-ups.
-
Maintain spreadsheet for tracking wines and shipments on hold.
-
Enter wine club applications and change forms timely with attention to detail ensuring accurate information is recorded for all wine club members as needed.
-
Answer the main Ponte telephone line as needed.
-
Complete daily wine club tasks ensuring timeliness and accuracy.
-
Process all will-call (non-pickup) orders on Orders Day.
-
Update credit cards and membership information by personally calling and emailing wine club members.
-
Assist with daily shipping as needed.
-
Assist manager in answering wine club emails.
-
Assist in Wine Club Reserve Room on weekends and in the tasting room for after-hours events/shopping nights.
-
Understand and adhere to environmental standards set by the winery.
-
Help Manage/Provide Back up for Wine Club and Shipping Coordinator with wine club pick-ups.
-
Perform phone sales of wine and wine club memberships including upgrading wine club member shipments.
-
Selling wine and wine club memberships over the phone. Including upgrading wine and wine club member shipments.
-
Assist in organizing all wine club member events.
-
Attend monthly wine club meetings.
-
Meet individual and departmental sales goals and budgets.
-
Perform other duties as required.
Knowledge, Skills, and Abilities:
-
Must be 21 and over.
-
Ability to treat all associates and guests in a respectful manner.
-
Exhibits integrity (honesty and truthfulness).
-
Skills to use a personal computer and various software packages including Microsoft Office and Wine Direct
-
Knowledge of business communication, including style and format of letters, memorandum, minutes, and reports.
-
Excellent customer service skills.
-
Ability to type at least 45 wpm.
-
Ability to “perform” while on the phone or in person.
-
Ability to remain calm in stressful situations.
-
Confident in decision making.
-
Ability to multi-task in loud and busy office.
-
Ability to handle and resolve recurring problems.
-
Be able to work in a team environment.