Description:
REPORTS TO: Senior Program Manager
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)
SALARY RANGE: $53,730-$76,440 (commensurate with experience)
ABOUT ALL CHICAGO:
All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.
Position Summary:
All Chicago seeks a Program Manager to help lead a team that is operating and developing new approaches All Chicago and the homeless response system’s approach to homelessness prevention. This includes both the oversight of prevention financial resources as well as collaboration with other systems to prevent discharge into homelessness.
At All Chicago, Program Managers work with Senior Program Managers, Directors and Vice Presidents to provide operational oversight of programs and serve as supervisor and/or task manager for coordinators and associates. The Program Manager establishes and builds partnerships with key stakeholders, engages stakeholders in collaborative planning, formalizes frameworks for carrying out the area of work, develops marketing and education materials, identifies performance metrics to evaluate the initiative, and oversees implementation.
Desired Core Competencies:
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Leadership: Lead All Chicago MHH staff and stakeholders to accomplish project goals and objectives
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Supervision: Excellent supervision skills with a strong desire to grow, invest in, and motivate staff. Delegates clearly and effectively.
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Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages the stream of information effectively.
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Project Management: Ability to strategize, prioritize, and manage entire projects involving multiple teams and stakeholders from start to finish.
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Critical thinking: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and propose solutions.
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Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
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Critical Data Analysis: Ability to analyze data and think critically to identify conclusions or needs.
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Improvement: A champion of continuous quality improvement
Specific Responsibilities:
Program Responsibilities – 90%
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Work with the Senior Program Manager to ensure programming is operationalized in a way that aligns with known research and best practices. Assist with developing and implementing changes necessary to programming to maximize impact.
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Support contract management activities through building relationships with subcontracted partner agencies, identify concerns and issues, provide solutions and technical assistance to partner agencies as necessary.
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Develop and document internal processes to ensure that information is kept up to date.
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Monitor data quality of partners by providing on-going technical assistance, reports and addressing issues in a timely manner. This may include one or more data systems for complete tracking of data quality.
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Conduct program orientations and trainings for partner agency and prospective agency staff; in collaboration with All Chicago HMIS staff, ensure partner organizations are trained in the HMIS database if necessary.
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Ensure programmatic compliance by evaluating progress toward outcomes and conducting site visits and maintaining relationships with partner agencies and other stakeholders; plan and oversee annual program audits.
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Identify opportunities for process and system improvement in prevention programming.
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Convene and facilitate on-going partner meetings.
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Monitor program budgets.
Administration and Other Activities – 10%
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Lead, mentor, and supervise assigned staff, interns and/or AmeriCorps VISTA members. Provide appropriate supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires, twelve-month performance evaluation for all direct reports and ensure completion of annual professional development plans, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR policies and procedures) and the related hiring and training for positions.
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Create annual professional development plan and actively work to meet identified benchmarks throughout the year.
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Provide appropriate supervision to staff, ensuring the completion of annual professional development plans, performance reviews, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR Policies and procedures) and the related hiring and training for these positions.
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Creates an annual professional development plan and actively works to meet identified benchmarks throughout the year.
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Demonstrate excellent stewardship of departmental and organizational resources.
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Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
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Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
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Actively participates in department, committee, and staff meetings.
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Assists with All Chicago events and other activities as assigned.
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Other duties as assigned.
Requirements:
Qualifications:
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
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Bachelor's degree in social work, Psychology, Social Justice or another related field is required. An equivalent combination of education and experience will also be considered.
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A minimum of 4 years of experience in the field of social services or related experience; experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
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Demonstrated project management experience, or experience building programs.
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Strategic and solutions-oriented; ability to synthesize information, identify opportunities, appropriately assess risks and benefits, build supports for strategies, and manage execution.
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Excellent professional writing and verbal communication skills; experience in sales or marketing a plus.
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Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
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Ability to prioritize, meet deadlines and manage changing priorities.
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Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
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Passion for inclusivity and diversity, and interest in being part of a multicultural team.
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Must have reasonable and reliable transportation.
Compensation:
We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.
To Apply:
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Please submit cover letter, resume, and salary range requirement