Administrative Duties:
About Shore Community Services:
Make a profound difference in someone’s life, the community, and society. Join our team as the Senior Program Manager of Home-Based Services/QIDP for Shore Community Services, Inc., an inspirational not-for-profit organization that has been providing hope, passion and purpose to individuals with intellectual and other developmental disabilities, and their families, since 1951.
Role Overview:
Shore Community Services seeks a dedicated Senior Program Manager of Home-Based Services/QIDP to join our team. This role is responsible for the development of comprehensive services that support individuals in achieving their personal outcomes, coordination of services, overseeing the implementation of Service Agreements, and providing general case management to ensure that individuals with intellectual and physical disabilities in our services attain their personal goals. Additionally, the role will have supervisory responsibilities, including supervising other SDAs, and will be expected to increase the caseload through outreach efforts and promoting services to individual service coordination agencies.
Key Responsibilities:
- Provides overall supervision and direction for program activities.
- Allocates resources effectively to support program operations.
- Develops and implements goals aligned with strategic plans for program growth.
- Participates in staff recruitment, selection, and hiring.
- Prepares Service Authorizations and monthly hour allocations for families.
- Coordinates and works with visitors from outside agencies and individuals including conducting tours.
- Attends transition fairs, outreach and networking events, as needed.
- Substitutes for other staff as needed or as assigned.
- Oversees staff scheduling and time card approval.
- Provide on-call support during the week and manage on-call responsibilities .
- Approve payroll and review additional hours for accuracy (2nd approval on Tuesday after payday, review add-on hours every Tuesday following payroll).
Operational Management:
- Prepares and submits proposals for new initiatives and funding opportunities.
- Develops implementation plans for new program initiatives.
- Writes Implementation Strategies in accordance with outcomes developed in the Personal Plan.
- Writes monthly progress notes.
- Assists in carrying out program philosophy in the supervision of daily programming activities.
- Prepares attendance and billing documents for services rendered.
- Prepares reports on caseload as needed.
- Prepares and distributes appropriate literature, and written communication concerning the program to parents/guardians and other interested parties.
- Coordinates with the CPO and the Bookkeeper to track and submit billing to the State for all SDA hours conducted.
- Maintain and review daily attendance records, ensuring they are up to date by the 15th and the last day of each month.
- Manage petty cash based on program needs.
Quality Assurance and Compliance:
- Develops and maintains compliance policies and procedures.
- Monitors program quality through audits and client satisfaction surveys.
- Manages risks to program integrity and ensures compliance with regulations.
- Ensures program compliance with all relevant laws and contractual obligations.
- Maintains compliance with all government rules and regulations.
- Maintains compliance with the Organization's rules, policies, plans, guidelines, and procedures.
- Emphasizes safety rules and procedures including Universal Precautions.
- Recommends risk prevention strategies.
- Reports suspected or known misconduct, including fraud, abuse, or waste by staff or volunteers in accordance with Corporate Compliance requirements.
- Reports suspected abuse, neglect, or financial exploitation of persons served in required timelines.
- Participates in training to maintain and upgrade skills.
- Monitor the completion of client safety meetings and the documentation of incident reports within 24 hours.
- Verify the maintenance of HVAC systems, water temperature logs, fire & smoke/carbon monoxide detectors, and monthly vehicle maintenance.
- Oversee emergency drills, bed bug checks, and shift communication logs.
Leadership and Supervision:
- Hold monthly staff meetings and ensure minutes are recorded and reviewed.
- Provides ongoing training and professional development.
- Conducts regular performance evaluations and provides feedback.
- Addresses staff conflicts promptly and promotes a positive work environment.
- Fosters teamwork and collaboration among staff members.
- Encourages SLA Townhome individuals to enhance communication skills, increase independence, assist in daily routines, increase community involvement, increase vocational opportunities, and identify strategies to increase positive behaviors.
- Acts as an appropriate role model.
Additional Duties include:
- Participates in program surveys by accrediting bodies such as BALC, BQM and CARF.
- Maintains organized, clean, functional workspace and equipment.
- Serves on internal/external committees or represents Division or Organization at meetings as assigned.
- Provides consultation to DSPs regarding resident issues and concerns. Oversees activity calendar for residents.
Shore is convenient to mass transit, offers an outstanding benefits package, including a generous time off policy and retirement package, and proudly has one of the highest employee retention rates in the industry.
Be part of the heart of Shore Community Services, Inc., an equal opportunity employer. Apply today. Shore has various locations in Skokie, Evanston, Glenview, and Morton Grove. Administrative Office located at 8350 Laramie Ave in Skokie. Monday-Friday 8:00 am to 4:00 pm.
Job Type: Full-time
Pay: $60,000.00 - $67,500.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Education:
Experience:
- Supervisor: 2 years (Required)
- working with adults with IDD: 3 years (Required)
Language:
- Spanish, Urdu, Hindi, Arabic, Polish (Preferred)
License/Certification:
- State of Illinois QIDP (Required)
- Driver's License (Required)
Ability to Commute:
- Skokie, IL 60077 (Required)
Work Location: In person