Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in. We are excited to share that our company, Balaciano Group, was named as one of the top 20 best places to work for in Los Angeles 2022!
The primary responsibility of the Help Desk Support Technician is to support the day-to-day operation of the company’s computer, telephone, and systems networks. This role involves providing technical assistance to users, troubleshooting issues, maintaining system performance, and facilitating software coordination and training. The Help Desk Support Technician will answer queries on basic technical issues and offer advice on how to solve them. We are focused on people and modernizing how technology is utilized and facilitates efficiencies across the organization.
Responsibilities:
- Regularly evaluate systems and infrastructure to ensure they meet current demands.
- Provide timely support to end users of PCs, Macs, iPhone® and Android® devices, and multiple business applications.
- Provide technical support to employees and onsite resident users by researching and answering questions, troubleshoot problems, and maintain workstation and LAN performance.
- Assist users by identifying issues, researching solutions, and guiding them through corrective steps.
- Maintain documentation to improve user Knowledge Base and assist in the development of user training programs.
- Participates in development of user training programs by identifying learning issues and recommending instructional language.
- Implement new software and hardware configurations, purchases, and installations.
- Monitor compliance and security risks.
- Improve system performance by identifying problems and recommending changes.
- Stay updated on industry trends and technologies through educational opportunities and maintaining personal networks.
- Establish and maintain excellent working relationships with end users.
- Maintain company databases, enter data, and assist in further development of IT systems.
- Attend informational/educational seminars and webinars for system-related training.
- Maintain documentation, confidentiality, and security of company documents.
- Deploy equipment and conduct training for new users.
- Develop user materials (e.g., FAQ, training support handouts) for instruction and reference.
- Perform other duties as required to ensure seamless company operations.
Qualifications / Skills:
- Prior experience in information technology or systems administration preferred.
- Ability to run and effectively utilize software applications.
- Working knowledge of MS Office, Windows, Windows Server, Basic Mail Exchange, and O365 Administration, etc.
- Deep understanding of Microsoft desktop operating systems and productivity applications.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Ability to diagnose and resolve basic technical issues.
- Quality focus and system administration skills.
- Experience setting up and troubleshooting various technical equipment and software.
- Experience with access control systems is a plus.
- Experience with NVR systems is a plus.
- Excellent written and verbal communication skills with documentation experience.
- Experience with testing and troubleshooting PCs.
- Excellent customer relationship skills.
- Ability to work in a small, highly agile team and adapt to rapidly changing requirements.
- Proven experience in a technician or customer support role.
- Yardi Systems knowledge is a plus.
- Professional demeanor with honesty and integrity.
- Dependable and punctual.
Education, Experience, and Licensing Requirements:
- High school diploma, GED, or equivalent.
Working Conditions and Environments:
- Travel to satellite locations in the Greater Los Angeles area for systems maintenance/troubleshooting.
- Reliable transportation required.
- Physical requirements include pushing, pulling, lifting, carrying, standing, sitting, walking, driving, and writing.
Work Schedule Description:
- Typical working hours are 8:00 am to 5:00 p.m. Monday through Friday.
- Willingness to attend to systems issues before, during, or after regular working hours to meet deadlines.
Experience:
- Help Desk: 1 year (Preferred)
Work Location: In person.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person