Description:
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Deliver the highest caliber of guest services during all events and functions within the theatre.
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Be present for all Theatre events to assist Front of House Manager in proper event prep, breakdown, and guest service operations.
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Coordinate in-gress and e-gress during start of show, intermissions, and post show events.
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In collaboration with Front of House Manager, direct, supervise and mentor Usher and Volunteer staff on a consistent basis.
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Implement other necessary event requirements with the Front of House Manager, ie VIP Functions, Donor Events
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Ensure guest compliance to all event policies; ie camera, COVID-19
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Respond to emergencies and guest related issues/concerns in a timely manner with the Front of House Manager
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Assist Front of House Manager with interviewing, on-boarding, and training of new staff members.
Requirements:
Knowledge, Skills, and Abilities:
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Knowledge and experience ushering and/or managing front of house operations within a 1,500 seat, or more Theatre environment.
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Supervision of a large diverse PT time staff.
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Available to work a flexible schedule, including evening, weekend and Holiday hours
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Work successfully in a fast paced and loud environment
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Able to lift and carry 20 lbs
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Required to stand for long periods of time and walk up and down steps
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Comfortable with heights
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Excellent verbal skills
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Strong spirit of optimism and collaboration.
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Strong multi-tasking skills in a fast-paced, high energy, artist environment.
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Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)