Who is Ventera? We are a premier technology consulting company based in the DC Metro area specializing in delivering mission-critical enterprise digital services in the areas of Application and System Modernization, Advanced Analytics, DevSecOps , Cloud Enablement, and User-Centered Agile Development (UCAD). We have been in business for over 25 years with a proven track record of solving complex problems for large enterprises.
We are currently looking for an individual to support training efforts with one of our Federal clients. US Citizenship is required for this role. Position can be REMOTE but must be based in the US. We are Washington Post Top 20 Workplaces Award Winner! Come join us.
Job Responsibilities include and not limited to:
- Establish common understanding of the functionality for the product based on series of client stakeholders and subject matter experts
- Manage schedule and backlog for customer training and integration
- Support customers with ad-hoc requests and non-technical troubleshooting
- Facilitates customer communication and engagement
- Foster a positive customer relationship
- Develop resources and documentation to support the training and integration effort
- Coordinate with other impacted team members and disciplines, including researchers, designers, and engineers
- Document business processes by creating workflow diagrams and flow chart
- Offer limited technical translations of the product to stakeholders and customers
- Report on progress to team, client, and stakeholders
Required Experience:
- 3+ years of relevant job experience
- Prior experience training, implementation specialist, or customer engagement roles with IT
- Exceptional organizational skills, analytical skills, strong written and verbal presentation skills
- Exceptional written communication skills and have excellent communication skills and client presence
- Must be a natural presenter, who is comfortable presenting without a script in front of a large audience
- Must be a team player and be able to build positive working relationships with team members and project managers that encourage open communication and a supportive team environment
- Experience in Federal Environment will be a strong plus
- BA or BS in related field of study required
Perks of working at Ventera:
- Inclusive culture, providing a great work/life balance
- Flexible work schedules
- medical, dental & vision coverage
- 5 weeks of PTO & unlimited sick leave
- Career coach development program
- Educational benefits for trainings, conferences, certifications, tuition etc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.