ABOUT US
Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities.
PURPOSE FOR THE ROLE
We are looking for a IT System Support Specialist to provide technical support to internal end-users in an efficient and accurate manner. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
RESPONSIBILITIES
- Provide technical support and assistance to end-users regarding IT issues and inquiries.
- Troubleshoot hardware, software, and network problems promptly and effectively.
- Assist in the setup, configuration, and maintenance of IT equipment and systems.
- Collaborate with team members to resolve complex technical issues.
- Ensure all IT support tasks are completed within established timelines.
- Document all support activities and solutions for future reference.
- Participate in the implementation of IT projects and initiatives.
- Maintain knowledge of industry best practices and emerging technologies.
QUALIFICATIONS
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Two (2) years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- Proven experience with GPO, Firewall, TCP, Linux, VPN, ServiceNow, Help desk, SCCM, LAN, Active Directory.
- Strong problem-solving skills and ability to think analytically.
- Excellent communication skills with the ability to interact professionally with end-users.
- Proficiency in Microsoft Office suite; familiarity with other operating systems is a plus.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experience with ticketing systems and remote support tools is advantageous.
If you are a dedicated IT professional who thrives in a dynamic environment and is passionate about delivering exceptional technical support, we invite you to apply for this exciting opportunity.
Zoom Technology is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Phoenix, AZ 85004 (Required)
Work Location: Hybrid remote in Phoenix, AZ 85004